Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
No issues linking my Uphold on my Desktop but when I attempt to do so on Mobile I get stuck in a Reauthorize loop. I looked at brave://rewards-internals and there is an error saying it can’t link my wallet. My wallet seed key is Valid and so is my wallet balance. Wallet External is not connected.
This seems to be affecting many and hopefully the response/fix won’t be obscured perhaps added to the FAQ.
The error from the rewards-internals log is ERROR: redeem_unblinded_token…public key does not exist…
How can this issue be reproduced?
- Attempt to link a valid Uphold account to brave rewards on Android
- Upon entering the Uphold pin on the login screen I get logged in but receive an error
Expected result:
Login and brave rewards should be linked and synced just like it is with my Desktop
and mobile should have the Verified status on brave rewards
Brave Version( check About Brave):
1.37.110 Chromium 100.0.4896.60
Mobile Device details
Samsung ZFold3
Additional Information:
I tried to do the same steps in Desktop mode in android but couldn’t complete. I have 2Factor auth on in Uphold.