Amazon won't load

Browser Support Web Compatibility
1

Description of the issue: Anything related to the Amazon domain won’t load in Brave. This includes login services on sites like GoDaddy. They just time out when trying to connect. One day it was working just fine and the next it stopped entirely. As far as I am aware I didn’t make any changes to cause this issue. I have cleared all my cache and cookies and tried accessing the site with a VPN but neither attempt solved the issue. This issue has persisted for about a month now. The issue seems to just be present on Chromium-based browsers.

Exact URL of the website in question: https://www.amazon.com/

Extensions Used: AdBlock, Dark Reader, Ghostery, GoFullPage, Google Translate, Grammarly, Image Downloader Continued, LastPass, NordVPN, Honey, Power Thesaurus, PrintFriendly, Read Aloud, Return Youtube Dislike, Undo Closed Tab Button, Video DownloadHelper. Volume Master

Did the issue present with default Shields settings? (yes/no) Yes

Does the site function as expected when Shields are turned off? No

Is there a specific Shields configuration that causes the site to break? If so, tell us that configuration. (yes/no):

Does the site work as expected when using a clean install of Chrome or Opera? No

Does the site work as expected when using Firefox? Yes

Brave version (check About Brave): v1.5.9.117
OS version : Windows 10 Pro, v22H2, OS Build 19045.3448

2

@DaEpicOne,
Thank you for he detailed report.
My assumption here is that it is due to one of your many installed extensions.
Can you please try creating a new temp. profile and see if you’re able to load Amazon sites using that profile (ensure that you only have the new profile open when performing the test)?

Thank you

3

I created a fresh testing profile and the issue seems to persist. The page just times out.

4

To confirm, you did not have your original profile window open during the test?

If so, when the page times out, what error message is shown on the page?

5

Yes, I performed the test with only the testing profile active. I got the following error message.

ERR_CONNECTION_TIMED_OUT

6

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.