20 BATs disappeared from my wallet

Brave Rewards Rewards Support
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Dear,

On October 3rd I noticed that 20 BATs disappeared from my wallet and were sent to Brave Software International without my authorization.
The self-contribution setting is and always has been disabled.

That’s why I’m asking you for a refund of my 20 BATs.

Thank you for your understanding.

Pending your response, I send you, my best regards.

3 Likes
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Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

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Make sure you don’t have auto contribute set in your settings on any brave install you do tied to that wallet. I forgot to do that on one and I got poofskied of 20BAT also.

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@Hardrada

Please read my post before reply :

The self-contribution setting is and always has been disabled.

1 Like
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You didn’t mention if you had more than one install attached to the wallet.

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On my three brave browsers it’s disable.

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i have the same problem in my wallet, i lost nearly US$ 0,50 and i don’t understand why this is happen. My auto contribute is off

2 Likes
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I have the same problem. I’ve tried to contact Uphold first and they send me here. Should I open up a new topic or can you help me through here?

1 Like
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Same thing happened to me. Oct 2 20 BAT was sent from my uphold account to Brave Software International. I did not authorize this, and auto contribute is off on the 3 computers I use Brave.

I emailed [email protected] but that email is closed.

What should I do?

edit:
Here’s the transaction message:

20.00 BAT

From your Brave Browser

20.00 BAT

To Brave Software International

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@Cezika @LilyyEvans @mcgus,

DM to @steeven (Click on his profile then > Message) with required information :-

  • Copy/paste your Wallet ID (found on brave://rewards-internals )
  • Your OS and Brave version (first three lines in brave://version )
  • A screenshot of your Rewards panel in Settings --> Brave Rewards .

Also @WaterFluid the Wallet ID is very sensitive information to share publicly, could you remove it from your post?

1 Like
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Following back up on this to share my findings: Hopped on a call with a couple great Brave team members who had me look through some things. It ended up being my fault, one of my several computers inadvertently had Auto Contribute on and I missed it while validating they all had it off.

#MyFault, but thanks again to the team for being so great to reach out so quick and dig in!

1 Like
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