0 Rewards for January, while seeing ads on previously working browser

Brave Rewards Rewards Support
,
1

Briefly describe your issue:
I noticed that the whole January I had 0.00 rewards while seeing ads normally. The previous months I had no issues and I was getting the rewards normally. I raise this issue mainly because I am scared that my account was flagged by mistake.

What Operating System and Brave version are you using (Menu --> About Brave)?
OS: Mac OS Big Sur 11.6.1
Brave: Version 1.34.81 Chromium: 97.0.4692.99 (Official Build) (x86_64)

Is your browser wallet currently verified? (yes/no)
Yes

What date did you verify your wallet?
Thu, Mar 25, 2021

Have you been able to successfully receive payments in the past?
Yes

Are you using a VPN? (yes/no)
Rarely

Are you in a supported region (see here for list of supported regions)?
Yes

Does your device pass the SafteyNet check (Android only)?
N/A

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Yes

2

Hi @marduc812 welcome to Community :slight_smile: ,
Can you please DM me your Wallet Payment ID (found at brave://rewards-internals)

3

I fixed mine today after 6 months no rewards by exporting bookmarks and passwords, deleting brave entirely and all its sub-folders, and reinstalling and importing previous exports. Started gaining rewards again

4

I tried reinstalling it but unluckily nothing changed. While i can see my past balance, ads etc. I don’t have any rewards still.

5

Make sure you delete all related folders in Applications Support and not just the application itself. Google can help you in more detail how to fully install an app

6

I did a full uninstall and also removed everything from my ~/Library for Brave and the last 2 days the earnings are on 0. @SaltyBanana can you verify that my account is not blocked?

Thank you,
Marduc812

7

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.