Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
whenever I’m watching, YouTube video—full screen, and I leave the app after I pause the video, the video breaks. I can’t go back into it as the screen is black. The audio still works, but everything else is broken. This makes me need to reload the page. Very annoying but still fixable.
How can this issue be reproduced?
go to youtube
watch a video in full screen
pause the video and leave the app
go back in to brave
the video screen turns black but audio remains.
Thanks for bringing this to our attention and I’m sorry to hear you are going through this. Could you kindly try guest mode, In order to get a Private window, you’d have to hit the tabs button (like you’re trying to switch tabs, it’s a little box with a number showing how many tabs open). Then while it’s showing all open tabs, you’ll see the Private button to click on.