URGENT! Brave NEW PRIVATE WINDOW WITH TOR OPENING CRASHES BRAVE

Support and Troubleshooting Desktop Support
#1

*Per the above. Laptop, Win 10 up-to-date, i5 intel 12gb mem, laptop. NORD. BRAVE - NEW PRIVATE WINDOW WITH TOR when selected, does full BRAVE functionality shutdown milliseconds after opening BRAVE Tor window (repeatable starting 18-Dec-2020). NEW PRIVATE WINDOW start unaffected. Other encrypted browser also affected.
Please consider and share recommended thoughts, insights and or solution, thanks!

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Description of the issue:
How can this issue be reproduced?

Expected result:

Brave Version( check About Brave):

Additional Information:

#2

@101810LCAH,
I cannot reproduce the issue on my Win10 system. Can you tell me what version of Brave you’re using?

#3

Hi! Thanks for you reply!

The Brave version I’m currently using is;

Perhaps if I sent you a short Video, you can see what its doing repeatedly! Again, Brave was working fine very recently but suddenly started this selected crash situation only when trying to open a Tor window. Private window ok.

Also. My Tor browser will not allow protonmail to run.

Could malware be the culprit?

Kindly advise, thanks!

#4

I use the Tor function quite a lot. It works for me, along with Proton Mail.

brave://settings/help Is your browser uptodate ?

#5

@101810LCAH,
Can you go tell me if you have any extensions installed in the browser at this time? Additionally, do you have any anti-virus software running in the background?

#6

Hi!

Re; installed extensions, yes, Audio EQ, Ears: Bass Boost, Java Toggle On/Off.

A/V background running - yes - Avast Free

Nothing else. Simple and clean!

#7

@101810LCAH,
Can you please try creating a new browser profile (Menu --> Create new profile) temporarily and see if you get the same behavior when launching a Tor window from within the new profile? Make sure you only have the one Brave window open testing.

#8

Hi!.

Sorry for the delay in responding!

Followed your instructions and opened one new profile! No change!

Question! Are all my protonmail emails stored on external servers or internal to the app or browser? Kindly advise, thanks!

Merry Christmas!

#9

er… what’s your version?

#10

obviously on their servers.

#11

Version 1.18.75 Chromium: 87.0.4280.101 (Official Build) (64-bit)

#12

Hi!

The problem persists! Looks like when the DNS ID gets hidden in Brave, some piece of malware code blocks Brave from connecting to the internet when in TOR mode and crashes the app. However, when Brave is in PRIVATE mode, with my DNS exposed and allowing tracking, I can connect to the I-net and run Brave seemingly normally and the same with email utilities and extensions etc.

Got any investigative tools that can detect such malware that are more powerful and deep digging than the run of the mill antivirus and malware detectors?

Recommendations?

Tks!

#13

Hi!

Its 923PM, 31-Dec-2020.

I currently have not received a reply from you folks regarding the urgent problem I have with BRAVE that’s causing my TOR window selection to shut down when its chosen and clicked. What are you doing NOW to repair this issue?

Please offer a solution asap, thanks!