Please ensure that you’ve read through the following topics/pages thoroughly before opening a topic as your question may have already been answered:
- How do I opt into Brave Ads?
- Why am I not seeing Brave Ads?
- Windows 10 Ads Troubleshooting
- Rewards FAQ
Please try to adhere to this template when reporting bugs. If you think you don’t need to fill out every section in the template fill out as much of it as you can and please be as descriptive as possible when posting.
<---------Delete this line and everything above before posting---------->
Briefly describe your issue: I was verified in an uphold account and suddenly, for no explained reasons, they deny maintaining my account. So I can’t collect my Bats. What is this? They didn’t even explained the reasons. I’m shocked and very frustrated. Do you know what can I do? Tks a lot
What Operating System and Brave version are you using (Menu --> About Brave)?
Is your browser wallet currently verified? (yes/no)
What date did you verify your wallet?
Have you been able to successfully receive payments in the past?
Are you using a VPN? (yes/no)
Are you eligible for Brave Rewards (see here for list of supported regions)?
Are you on the list of supported regions when verifying Brave Rewards with a custodial partner (see here for list of supported regions)?
Does your device pass the SafteyNet check (Android only)?
Have you manually turned off Auto-contribute on all of your devices linked to a custodial partner?