Uphold - Country Mismatch

[Beetator]

HI everyone,

I have double checked my addresses both on Brave and Uphold and they are on the same country (just had Uphold change my address) but I can’t still connect both accounts.

If anyone can help, I would appreciate a lot!

Thank you!

[SmartyAadi]

The Brave API checks where your passport / document for KYC /AML is from. If the document is from country A, but you chose country B in your Brave rewards, this issue occurs.

PSA: Current FAQ

Country Mismatch Short answer how to fix = Change your passport/ID on custodial partner to match the country you chose for Rewards -OR- go to settings → Rewards → Manage and then Reset your Rewards. Then choose the country your passport/ID is verified with/ Full explanation and solutions: If you get the Error: Country Mismatch message then this means the country you chose for Brave Rewards is different than the one you have Verified with using a custodial partner. Verification purposes reli…

[Beetator]

Well, I did reset my Rewards, but still having the problem so just lost everything I had been claiming for the last months for nothing.

[SmartyAadi]

Where are the documents you used for KYC / AML from?
Brave’s API checks for KYC document nationality and not the address you provide. Make sure you choose the region which matches your document nationality.