Uphold connection issues on VPN and questions about prior BAT

Dear Brave Browser Team,

I am writing to express some concerns and issues I have been experiencing with your browser.

Issue with Brave Ads and VPN: I have been having issues with Brave ads. I am not sure why, but I keep getting disconnected every time I use my VPN. This has been a consistent issue and it’s quite frustrating.

BAT Coins Accumulation: I have a question regarding the BAT coins I accumulated in April. I was informed that I would not be receiving any BAT coins from August 2023 to March 2024. I would like to confirm if I will be receiving the BAT coins I accumulated in April.

Issue with Uphold Connection: I have been experiencing issues with Uphold. I get disconnected almost every 1 to 3 days. It’s quite annoying that I have to reconnect every time I click on the BAT icon on the browser.

I would appreciate it if you could look into these issues and provide some assistance or clarification.

Thank you for your time and consideration.

Best Regards,
Dave

I would highly suggest you create a Rewards Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431 for your issues as there is some private information they will need from you in order to provide more specific answers and to possibly resolve anything.

That said, as an active user, I can say the below…for what little it’s worth. Overall though, main priority is getting ticket submitted so Brave can help. All I can do is ask questions and try to talk to you on what might be going on only based on my assumptions and experiences here.

Was your account flagged or something? Or perhaps you never were connected to Uphold until recently? I’m asking as that seems a bit off.

This might be based on Uphold. Keep in mind that once you link the browser, you should continue to earn and receive payments. When it’s logging you out, it is doing so as to prevent people from seeing your balance or being able to send BAT as tips without your authorization. With different IP address, it might just be erring on the side of caution just in case someone else was trying to access things

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Hi guys, i am having the same issue again, another month and no BAT coins received.
I am using NordVPN and it constantly keps logging me off Uphold. I was flagged before but it was resolved that is why i was not receiving my BATs but its happening again i think.
Could this issue be resolved?

Thank you

Hello - What was your ticket number? Thanks!

Hi there, my ticket number is as follows:
262315
Hope this can be finally resolved.

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