Unable to connect custodian account via ZebPay- India

[k10gaurav]

Briefly describe your issue:
I am unable to connect a custodial account via ZebPay in India. By clicking on ZebPay and post successful authentication, brave says below message in popup-

Your request is still being processed, please wait.
Sorry there was a problem processing your request, please try again.
Try again
Brave

What Operating System and Brave version are you using? (Menu --> About Brave)
OS > MacOS (Ventura) Brave Browser [Version 1.58.131 Chromium: 117.0.5938.92 (Official Build) (arm64)]

Who is your verified custodian? (Uphold/Gemini/bitFlyer)
ZebPay (India)

Are you in a supported region? (see here for list of supported regions)
Yes (ZebPay India)

[SmartyAadi]

@Evan123 anything that could help?
Also been seeing such behaviour reported by people trying to connect to Uphold.

[Onii]

i have been facing the same issuse from last week

[SmartyAadi]

@Onii @k10gaurav If you go to brave://rewards-internals
do you see anywhere it saying KYC_required in the Recent event logs ?

[SmartyAadi]

@Evan123 please respond as deadline getting closer!

[k10gaurav]

I cannot see the KYC error log rather a different one… Below are the latest logs-

[29 Oct 2023, 5:16:53.4 pm:ERROR:connect_external_wallet.cc(186)] Failed to connect zebpay wallet!
[30 Oct 2023, 11:14:48.1 am:ERROR:logging_util.cc(93)] Network error (net::ERR_INTERNET_DISCONNECTED)
[30 Oct 2023, 11:14:48.1 am:ERROR:get_available.cc(63)] Unexpected HTTP status: -1
[30 Oct 2023, 11:14:48.1 am:ERROR:logging_util.cc(93)] Network error (net::ERR_INTERNET_DISCONNECTED)
[30 Oct 2023, 11:14:48.1 am:ERROR:get_available.cc(63)] Unexpected HTTP status: -1
[30 Oct 2023, 10:27:02.1 pm:ERROR:post_connect.cc(77)] Unknown message!
[30 Oct 2023, 10:27:02.1 pm:ERROR:connect_external_wallet.cc(186)] Failed to connect zebpay wallet!
[30 Oct 2023, 10:27:06.2 pm:ERROR:post_connect.cc(77)] Unknown message!
[30 Oct 2023, 10:27:06.2 pm:ERROR:connect_external_wallet.cc(186)] Failed to connect zebpay wallet!
[30 Oct 2023, 10:27:09.6 pm:ERROR:post_connect.cc(77)] Unknown message!
[30 Oct 2023, 10:27:09.6 pm:ERROR:connect_external_wallet.cc(186)] Failed to connect zebpay wallet!

[SmartyAadi]

Umm weird. Will reach out to Chriscat about this.

[k10gaurav]

Just to confirm, my zebpay account is verified for KYC & Bank account as well.

[SmartyAadi]

Thanks for sharing. Will take this up and have them look into it.l

[raghu66066]

ya same happening to me, i cant connect zebpay to my brave rewards, nov 2 is last due to connect please fix this error, plz

[chriscat]

1. Are you on a VPN?
2. Are you on a very old, outdated operating system?

The -1 status error tends to have to do with the above.

I would disable any VPN, and update your OS, then try again.

Also:

1. I recommend enabling verbose rewards logs in brave://flags > Relaunch Brave
2. Try again. If it fails again, it’ll capture the logs. Then, you can submit the logs to support by downloading full logs at brave://rewards-internals > Logs @Mattches @Evan123
3. Then, we can see what the detailed failure message is.

[raghu66066]

@SmartyAadi

brave://rewards-internals

i was previously connected to gemini account and i still have bat in portfolio of gemini, is that reason ? for error in connecting to zebpay?

[SmartyAadi]

The BAT in Uphold or Gemini will always remain there irrespective of what custodial you choose later on. BATs there don’t get transferred to the current one you use.

[Onii]

nope my kyc is done but still cannot connect

[techonerd]

Facing the same issue, restored Kali snapshot, but now when I try to connect to Zebpay it gives the error:

I checked brave://rewards-internals/ as suggested in the above comments, and everything looks okay here.

My zebpay is KYC completed.

[k10gaurav]

The issue remains same and I am still unable to connect my ZebPay custodian. Please assist. The next deadline of 02-Nov-2023 is about to come in a day. Please assist.

Thanks

[Evan123]

It looks like you were recently connected to Gemini this month. Your Rewards account is only eligible to be connected to the initial custodial account. You will not be able to connect a different custodial account if previously connected to Gemini.

[k10gaurav]

I never connected to Gemini. This is the very first time i am connecting to a custodial account via zebpay. Also the error remains same-

[01 Nov 2023, 9:01:50.1 pm:ERROR:connect_external_wallet.cc(186)] Failed to connect zebpay wallet!
[01 Nov 2023, 10:35:28.5 pm:ERROR:post_connect.cc(77)] Unknown message!
[01 Nov 2023, 10:35:28.6 pm:ERROR:connect_external_wallet.cc(186)] Failed to connect zebpay wallet!
[01 Nov 2023, 10:35:32.8 pm:ERROR:post_connect.cc(77)] Unknown message!
[01 Nov 2023, 10:35:32.8 pm:ERROR:connect_external_wallet.cc(186)] Failed to connect zebpay wallet!
[01 Nov 2023, 10:35:36.5 pm:ERROR:post_connect.cc(77)] Unknown message!
[01 Nov 2023, 10:35:36.5 pm:ERROR:connect_external_wallet.cc(186)] Failed to connect zebpay wallet!

[Evan123]

Could you submit your issue here and we can take a closer look. I’ll DM you for the ticket number. https://support.brave.com/hc/en-us/requests/new

Thanks!

[k10gaurav]

Hi @Evan123 , I have created the ticket using the link and this is the ticket number received on email- 231891.

Thanks for your kind support.