Brave Rewards - verified custodian issue

Briefly describe your issue:

Brave Rewards shows me “Something went wrong” and “We weren’t able to complete your request. Please try again, and contact support if the problem persists.” pop up whenever I try to connect to my Zebpay account.

What Operating System and Brave version are you using? (Menu --> About Brave)
Windows 11 and Brave is up to date

[Version 1.64.122 Chromium: 123.0.6312.122 (Official Build) (64-bit)]

Who is your verified custodian? (Uphold/Gemini/bitFlyer)
Zebpay

Are you in a supported region? (see here for list of supported regions)

Yes. I’m in India.

Have you completed your Zebpay kyc?

yes I have completed my kyc. Zebpay also shows a “Brave Rewards” tab when I visit https://zebpay.com/ but Brave still shows me the “Something went wrong” pop up when I try to connect to my Zebpay account in Brave Rewards

Then that’s just a bug, your wallet is connected to brave.

it still shows me “something went wrong”. how can I fix this? It’s been more than 16 days now

Please try resetting your Rewards profile. https://support.brave.com/hc/en-us/articles/10007969237901-Resetting-Brave-Rewards

Thank you so much. Resetting my Rewards profile worked :slight_smile:

1 Like

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.