Trouble playing videos

I can’t watch videos on a favorite website. I pay for the videos so I’m not getting my month’s worth if it’s not working. Other people on the site seem to have no trouble. The only thing that has changed is Brave updated. I’ve played around with settings but I can’t figure out the problem.

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Hello there @TeriJ, please accept my apologies for this inconvenience. Please provide the following information in order to investigate further:

  1. Description of the issue:
  2. Steps to Reproduce (add as many as necessary):1.2.3.
  3. Actual Result (gifs and screenshots are welcome!):
  4. Expected result:
  5. Reproduces how often:
  6. Operating System and Brave Version(See the About Brave page in the main menu):
  7. Additional Information:

Be waiting for your response.