The browser is not giving any bat after seeing ads

I am using brave from quiet a while bet not receiving any bat after seeing ads.

3 Likes

@steeven @sampson pls reply i was really happy when i heard that i can make free money but its not giving any bat to me

3 Likes

Hi sorry you have encountered problems
Suggest you follow the bug report format https://support.brave.com/hc/en-us/articles/360018228951-How-do-I-submit-a-bug-report- it will help the support team or community to make suggestions of how you can solve the issue. Good luck

i didnt understand that article

sorry you re finding the article hard to understand. Without the detailed information it suggests you provide in the bug report, it will be very hard for anyone to offer you any meaningful help. The following is an article recently posted which talks over many of the things that can go wrong, it may be that you find something on your own by reading that through.
https://community.brave.com/t/psa-friendly-reminder-for-people-having-issues-with-rewards-ads/330914
Hope it helps

Here is my log file output

[Feb 06, 2022, 8:15:24.2 PM:ERROR:refill_unblinded_tokens.cc(194)] Failed to get signed tokens
[Feb 06, 2022, 8:15:45.8 PM:ERROR:creative_new_tab_page_ads_database_table.cc(580)] Failed to get creative new tab page ad
[Feb 06, 2022, 8:15:52.5 PM:ERROR:creative_new_tab_page_ads_database_table.cc(580)] Failed to get creative new tab page ad
[Feb 06, 2022, 8:16:16.3 PM:ERROR:creative_new_tab_page_ads_database_table.cc(580)] Failed to get creative new tab page ad
[Feb 06, 2022, 8:16:19.8 PM:ERROR:creative_new_tab_page_ads_database_table.cc(580)] Failed to get creative new tab page ad
[Feb 06, 2022, 8:16:30.0 PM:ERROR:creative_new_tab_page_ads_database_table.cc(580)] Failed to get creative new tab page ad
[Feb 06, 2022, 8:16:42.0 PM:ERROR:creative_new_tab_page_ads_database_table.cc(580)] Failed to get creative new tab page ad
[Feb 06, 2022, 8:16:42.7 PM:ERROR:creative_new_tab_page_ads_database_table.cc(580)] Failed to get creative new tab page ad
[Feb 06, 2022, 8:16:43.6 PM:ERROR:creative_new_tab_page_ads_database_table.cc(580)] Failed to get creative new tab page ad
[Feb 06, 2022, 8:16:44.4 PM:ERROR:creative_new_tab_page_ads_database_table.cc(580)] Failed to get creative new tab page ad
[Feb 06, 2022, 8:16:45.1 PM:ERROR:creative_new_tab_page_ads_database_table.cc(580)] Failed to get creative new tab page ad
[Feb 06, 2022, 8:16:46.1 PM:ERROR:creative_new_tab_page_ads_database_table.cc(580)] Failed to get creative new tab page ad
[Feb 06, 2022, 8:18:24.2 PM:ERROR:creative_new_tab_page_ads_database_table.cc(580)] Failed to get creative new tab page ad

I also get the following after enabling verbrose

[Feb 06, 2022, 8:22:41.9 PM:INFO:ads_impl.cc(187)] Visited URL is not supported

:thinking: check if your PC can receive ads… use this test link

Yes this works. I receive the wallpaper ads too, but the counter on the homepage widget does not increment.

I fully understand your problem…make sure the zone or region is set correctly on your PC (go to Windows settings to check) and that it is compatible with your IP address…remember to set the correct time too… .once you enter all these data correctly, the system will synchronize (this could take a few hours) and should send ads and of course increase the bats in the counter…good luck! :money_mouth_face:

@OMGplayz You will need help of someone from the support team. If you don’t mind loosing your current earnings, resetting your wallet should also work.

And always beneficial to fill in Template (also available in the editor itself) while creating a topic.

If you don’t mind loosing your current earnings, resetting your wallet should also work.

I have done this but to no avail.

Hi @OMGplayz, can you please DM me your Wallet ID (found at brave://rewards-internals)?

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.