Taking several days and I still haven't received my BAT!

Brave Rewards Rewards Support
1

It took several days for the BAT to come out of my brave rewards wallet (way more than 5 days), it’s been like 2 weeks or more, and I still haven’t received anything in my uphold wallet!!! Will I only receive it when the next payout come out???

  1. Are payouts still processing?
    Not anymore.
  2. Are you included the payout period?
    Yes.
  3. Is your browser updated?
    Of course.
  4. Maybe you received it!
    No, it’s not in my brave wallet and not in my uphold wallet, and I have a verified uphold wallet!

Also, it’s not my first time receiving a payment.

2 Likes
2

according to the status post uphold payments are still processing throughout the weekend.

https://community.brave.com/t/ads-payout-status-update/287895/41

3

The only apology I want is an extra in my wallet. Meanwhile, bitcoin price fell and I couldn’t buy it with BAT. Now it looks like BTC will pump again and I still haven’t received my BAT. Apologies won’t bring back the money I’ve lost.

4

Where’s my money!? Isn’t anyone going to at least tell me that’s facing the same issue?

1 Like
5

many have had this problem since December, the bats do not reach uphold and brave says that the payment has already been processed.

6

Thanks for reaching Uphold, my name is Don from the support team I’ll be glad to assist you today.

This is to acknowledge your concern with the BAT that you haven’t received.

Upon checking your account, everything looks good and we see that you are verified as well.

We’re proud to be a partner of Brave and will be glad to assist. For this kind of issue, it’s best to contact Brave directly.

image
image669×590 27.9 KB

7

I still haven’t received anything, and as it was shown, Uphold said it’s a problem with Brave. I bet the staff and CEOs already got their fair share.

8

Same here.

  1. Are payouts still processing?
    Not anymore.
  2. Are you included the payout period?
    Yes.
  3. Is your browser updated?
    Of course.
  4. Maybe you received it!
    No, it’s not in my brave wallet and not in my uphold wallet, and I have a verified uphold wallet!

Also, it’s not my first time receiving a payment.

9

@spikespiegel yeah, wish I knew more of why they don’t have enough working the forums. I’m not sure if you had seen the post I made earlier, Old PSA, what to do if no payment yet

And yeah, I’ve tried to reach out to higher ups. Like co-founder and CEO of Brave responded when I said they need more help for their forums. You can see that at https://twitter.com/Saoiray/status/1487969980390023169?s=20&t=V7WDFUjW742Vp5zLbWLSbA

It was said that

We are working on this.

We’ve (Brave) been growing at a rate at which we cannot hire. So looking at growth verticals for support.

And @luke.mulks said

fwiw it has always has been a mix of volunteers and staff.

we’re in the process of ramping up on volunteer support from the community.

10

I should have stopped reading when you said “So please, instead of creating posts here to flood issues, your best bet is to do the below so you can get help ASAP.”

That’s not flooding, that is to show the quality of services provided here. When something goes wrong, people need to have a voice to show that something is wrong. You talk as if we were here for free. You may be a volunteer (or a staff), but we’re not. I used Opera Browser before using Brave and I was pretty satisfied with it, it is actually better than Brave, specially when I want to watch videos in a fixed pop-up. The only reason why I use brave is solely because of crypto. I’m not going to lie, being a hypocrite saying that Brave is great for privacy and all, cause it’s not a big deal after all. Great for privacy is Tor, great for everything else is Opera. Great for money is Brave. Let’s face it.
But now look at this mess. This wouldn’t have happened if people could use decentralized wallets.

11

You may seem to be confused about something. You’re not obligated to anything and you’re not being “paid” to be here.

Basic Attention Token. It is a utility token based on the Ethereum technology that can also be used as a unit of account between advertisers, publishers, and users in a new, blockchain-based digital advertising and services platform. The token is not a digital currency, security or a commodity. To learn more about how the BAT platform is working with the Brave browser, please see below.

The utility tokens are intended for use on the BAT platform, a new Blockchain-based digital advertising and services platform. Ownership of the tokens carry no rights other than the right to use them as a means to obtain services on the BAT platform, and to enable usage of and interaction with the platform, if successfully completed and deployed. The tokens do not represent or confer any ownership right or stake, share or security or equivalent rights, or any right to receive future revenue shares, intellectual property rights or any other form of participation in or relating to the BAT platform, and/or Brave and its affiliates. The tokens are not refundable and are not intended to be a digital currency, security, commodity or any other kind of financial instrument.

Additional information regarding the utility of BAT is available in the terms and conditions.

BAT is a utility token meant for use in the BAT platform. It is transferable. While we are aware that the token is currently being traded on the exchanges listed here and elsewhere, we have not encouraged or facilitated this exchange trading in any way. We provide the foregoing information solely as a means of reducing the inquiries we receive directly.

It might really be beneficial for you to check out https://basicattentiontoken.org/faq/ and https://brave.com/terms-of-use/

BAT are intended to be used for targeted advertising and other attention-based transactions and services (the " Services "), as facilitated through a decentralized platform that Company and its affiliates are developing (the " Platform "). Important additional details regarding the Services and Platform are provided in Exhibit A . Ownership of BAT carries no rights, express or implied, other than the right to use BAT as a means to obtain Services, and to enable usage of and interaction with the Platform, if successfully completed and deployed. In particular, you understand and accept that BAT do not represent or confer any ownership right or stake, share or security or equivalent rights, or any right to receive future revenue shares, intellectual property rights or any other form of participation in or relating to the Platform, and/or Company and its corporate affiliates, other than rights relating to the receipt of Services and use of the Platform, subject to limitations and conditions in these Terms and applicable Platform Terms and Policies (as defined below). BAT are not intended to be a digital currency, security, commodity or any other kind of financial instrument.

IN NO EVENT SHALL BRAVE OR ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICE (I) FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, OR SUBSTITUTE GOODS OR SERVICES, (II) FOR YOUR RELIANCE ON THE SERVICE OR (III) FOR ANY DIRECT DAMAGES IN EXCESS (IN THE AGGREGATE) OF THE FEES PAID BY YOU FOR THE SERVICE OR, IF GREATER, $500. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

12

BAT is a utility token, something of a customer rewards. We aren’t entitled to it and they have no legal obligation whatsoever. It’s also supposed to be used in services, not on exchanges and all, though they allow it to be stored.

The main thing I’m trying to tell you here is they are doing their “best” for everyone and trying to keep it going. Unfortunately, they aren’t being staffed well enough for their “best” to be worth a lot. We also have no clue what’s going on in the background. What we do know is what I linked and tried to share, that the employees they have working to resolve these issues are working past thousands of posts and messages each day. They also have shared before how these duplicate posts and messages slow them down from helping people as well, which is why they are asking for patience.

As to you saying not all good for privacy, you might want to go do some research. In almost all the testing and comparisons, such as at https://www.makeuseof.com/vivaldi-vs-opera-vs-brave-best-chrome-alternative/ you can see where they list Brave as the better option for privacy and security. Another one is https://tweaklibrary.com/vivaldi-vs-opera-vs-brave-best-chrome-alternative/

I get it, you’re frustrated and so you’re throwing out random things. You’re hoping it gets resolved soon and want your BAT for whatever you want to use it for. It’ll come. I’m not saying that the waiting doesn’t stink or that they shouldn’t be getting these issues resolved. Just saying you sometimes just have to be able to take a deep breath and focus on what you have, rather than what you don’t. Can you truthfully say all the complaining has yielded you any results? Have you seen staff comment here, even as we’ve been going back and forth which leaves this at the top of activity to possibly stick out to them?

13

I AM being paid to be here using BRAVE services. I don’t think you get it. It doesn’t matter if your terms of service says you’re not reliable for anything: my time and my resources are not unlimited and you folks are not above the law. If you can’t be held reliable for anything, then it means you’re not a business at all. If I wanted to, I could solve this judicially just fine, despite what your terms says, it’s just not worth it. And I’m not throwing random things, show some respect, as, again, I’m not DOING ANYTHING for free. You think you can run a business where you’re supposed to pay people for performing some actions, then you can just decide not to pay them and now you’re above the law? You’re delusional.

14

You really need to research and grow up. It also will help you to face reality. You made a legal agreement and understanding when signing up to use services but, like many others, you didn’t read a single thing you agreed to. When that happens, you end up screwing yourself.

Also important to realize is I’m addressing your attitudes and demanding demeanor. As you’re speaking up, you’re saying a lot of inaccurate information.

At this point it wouldn’t surprise me to learn you violated the terms of use and been suspended, hence not getting anything. It would make sense since you never read and understood it anyway.

Oh, also to help since you don’t seem to pay attention. I’m not employed with Brave or anything. Community Ninja just means normal user who has been active and helpful on the forum.

1 Like
15

@spikespiegel, try contacting the mod team; @steeven @Mattches @SaltyBanana . I had the same issue for December and @steeven made sure I was received my BAT.

1 Like
16

"You really need to research and grow up. "
No, I don’t.

“It also will help you to face reality. You made a legal agreement and understanding when signing up to use services but, like many others, you didn’t read a single thing you agreed to. When that happens, you end up screwing yourself.”
So are you telling me that Brave company has the right to not pay people, although people are wasting their resources with Brave browser?

"Also important to realize is I’m addressing your attitudes and demanding demeanor. As you’re speaking up, you’re saying a lot of inaccurate information.-
So What? That’s your problem.

“At this point it wouldn’t surprise me to learn you violated the terms of use and been suspended, hence not getting anything. It would make sense since you never read and understood it anyway.”
Alright, go ahead and report me to get me suspended. Make my day.

“Oh, also to help since you don’t seem to pay attention. I’m not employed with Brave or anything. Community Ninja just means normal user who has been active and helpful on the forum.”
Where have I said that you ARE employed by brave? Mate I don’t care about who you are or about your authoritarian tendencies. At this point I’m just doing this because this is going to to youtube and other video platforms, so people may know how they and their money are treated here by “non-employees”.

17

Thank you very much. :slight_smile:

1 Like
18

try contacting the mod team; @steeven @Mattches @SaltyBanana .

19

@spikespiegel can you please DM me your Wallet ID (found at brave://rewards-internals).