Solid black screen

performance

#1

I have been using Brave for several months. My husband has been using Chrome browser, but just today decided to switch to Brave. He downloaded and installed Brave. When he opened the Brave browser all he could see was a solid black screen. when he moved the mouse around the screen, he could see that there are things to click on, but all he could see is the black.
He has a Lenovo Thinkpad W520. Windows 10. He uninstalled and reinstalled it but nothing has changed. Any idea on what the issue is?
By the way, this is not the black screen with the sad face, it’s just black.
Thanks for any help.


#2

@alge,
Thanks for reaching out!

I actually just spoke to a user a few days ago who emailed us experiencing this exact issue. If I may quote myself here:

[…]We’d like for you to run a quick test and share the results with us, if that’s alright with you. Its just device information, nothing sensitive, but we would understand if you would decline these tests.

The test in particular is dxdiag ​which runs diagnostics and displays information about your devices display/graphics drivers. You can run this command from the Windows command line. Type cmd ​ into the Windows search bar and bring up the Windows command line terminal. Type dxdiag ​into the terminal and press Enter.

We’re interested in the results in the Display ​ tab.

Let me know the results and I’ll have the team go over them to see if we can find the cause of the issue.

If you and/or your husband are comfortable sharing that information with us we’d love to take a look and see if we can further diagnose the issue.


#3

Thank you for your quick response. We are happy to share the information with you. Is there a way to do that so all the information isn’t in the body of this message?


#4

The information from the Display tab is attached as a txt. Let me know if you prefer a different format.

(Attachment DxDiag.txt is missing)


#5

You’re welcome to include the information in the body of the message. You can also upload screenshots of the tab.
If you’d rather send the information to me instead of on the thread, you’re welcome to message me directly :slight_smile:


#6

It’s cumbersome, but here it is…


#7

Not sure if you’d intended to send additional info with that or if it’s still on the way :upside_down_face:
Let me know if you have any trouble grabbing it. You should be able to highlight and copy/paste straight from the tab into the editor here on the form.


#8

is it the Directx Diagnostic Tool info only?


#9

How about this?
Display Devices

       Card name: Intel(R) HD Graphics 3000
    Manufacturer: Intel Corporation
       Chip type: Intel(R) HD Graphics Family
        DAC type: Internal
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_8086&DEV_0126&SUBSYS_21D117AA&REV_09
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 1664 MB
Dedicated Memory: 32 MB
Shared Memory: 1632 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.620617,0.340344), Green(0.330578,0.570813), Blue(0.150891,0.060070), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: LCD 1600x900
Monitor Model: unknown
Monitor Id: LEN40B1
Native Mode: 1600 x 900§ (60.000Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: c:\windows\system32\drivers\igdkmd64.sys,c:\windows\system32\igdumd64.dll,c:\windows\system32\igd10umd64.dll,c:\windows\system32\igfxcmrt64.dll,c:\windows\system32\igfx11cmrt64.dll,c:\windows\system32\igfxcmjit64.dll,c:\windows\system32\icclibdll_x64.dll,c:\windows\system32\igdde64.dll,c:\windows\syswow64\igdde32.dll,c:\windows\system32\iglhcp64.dll,c:\windows\system32\iglhsip64.dll,c:\windows\syswow64\igdumd32.dll,c:\windows\syswow64\igfxdv32.dll,c:\windows\syswow64\igd10umd32.dll,c:\windows\syswow64\iglhcp32.dll,c:\windows\syswow64\iglhsip32.dll,c:\windows\syswow64\igfxcmrt32.dll,c:\windows\syswow64\igfx11cmrt32.dll,c:\windows\syswow64\igfxcmjit32.dll,c:\windows\system32\hccutils.dll,c:\windows\system32\igfxsrvc.dll,c:\windows\system32\igfxpph.dll,c:\windows\system32\igfxdev.dll,c:\windows\system32\igfxdo.dll,c:\windows\system32\igfxress.dll,c:\windows\system32\igfxtmm.dll,c:\windows\system32\gfxsrvc.dll,c:\windows\system32\igfxdevlib.dll,c:\windows\system32\igfxexps.dll,c:\windows\syswow64\igfxexps32.dll,c:\windows\system32\ig4icd64.dll,c:\windows\syswow64\ig4icd32.dll,c:\windows\system32\igfxcoin_v4459.dll,c:\windows\system32\drivers\igdkmd64.sys
Driver File Version: 9.17.0010.4459 (English)
Driver Version: 9.17.10.4459
DDI Version: 11.1
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 5/18/2016 6:00:00 PM, 5382856 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-4266-11CF-E76E-DC01B3C2D835}
Vendor ID: 0x8086
Device ID: 0x0126
SubSys ID: 0x21D117AA
Revision ID: 0x0009
Driver Strong Name: oem90.inf:5f63e534992ddd9e:iSNBM0:9.17.10.4459:pci\ven_8086&dev_0126
Rank Of Driver: 00D12001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

       Card name: NVIDIA Quadro 1000M
    Manufacturer: NVIDIA
       Chip type: Quadro 1000M
        DAC type: Integrated RAMDAC
     Device Type: Full Device
      Device Key: Enum\PCI\VEN_10DE&DEV_0DFA&SUBSYS_21D117AA&REV_A1
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 3989 MB
Dedicated Memory: 1999 MB
Shared Memory: 1989 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: c:\program files (x86)\nvidia corporation\coprocmanager\detoured.dll,c:\program files (x86)\nvidia corporation\coprocmanager\nvd3d9wrap.dll,c:\program files (x86)\nvidia corporation\coprocmanager\nvdxgiwrap.dll,c:\program files\nvidia corporation\coprocmanager\detoured.dll,c:\program files\nvidia corporation\coprocmanager\nvd3d9wrapx.dll,c:\program files\nvidia corporation\coprocmanager\nvdxgiwrapx.dll,c:\program files\nvidia corporation\nvsmi\nvml.dll,c:\program files\nvidia corporation\opencl\opencl.dll,c:\program files\nvidia corporation\opencl\opencl64.dll,c:\windows\system32\driverstore\filerepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvlddmkm.sys,c:\windows\system32\drivers\nvpciflt.sys,c:\windows\system32\driverstore\filerepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvd3dumx.dll,c:\windows\system32\driverstore\filerepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvinitx.dll,c:\windows\system32\driverstore\filerepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvoglshim64.dll,c:\windows\system32\driverstore\filerepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvumdshimx.dll,c:\windows\system32\driverstore\filerepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvwgf2umx.dll,c:\windows\system32\nvfbc64.dll,c:\windows\system32\nvifr64.dll,c:\windows\system32\nvapi64.dll,c:\windows\system32\nvcompiler.dll,c:\windows\system32\nvcuda.dll,c:\windows\system32\nvcuvid.dll,c:\windows\system32\nvfatbinaryloader.dll,c:\windows\system32\nvoglv64.dll,c:\windows\system32\nvopencl.dll,c:\windows\system32\nvptxjitcompiler.dll,c:\windows\system32\driverstore\filerepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvd3dum.dll,c:\windows\system32\driverstore\filerepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvinit.dll,c:\windows\system32\driverstore\filerepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvoglshim32.dll,c:\windows\system32\driverstore\filerepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvumdshim.dll,c:\windows\system32\driverstore\filerepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvwgf2um.dll,c:\windows\syswow64\nvfbc.dll,c:\windows\syswow64\nvifr.dll,c:\windows\syswow64\nvapi.dll,c:\windows\syswow64\nvcompiler.dll,c:\windows\syswow64\nvcuda.dll,c:\windows\syswow64\nvcuvid.dll,c:\windows\syswow64\nvfatbinaryloader.dll,c:\windows\syswow64\nvoglv32.dll,c:\windows\syswow64\nvopencl.dll,c:\windows\syswow64\nvptxjitcompiler.dll,c:\windows\system32\nvdispco6436909.dll,c:\windows\system32\nvdispgenco6436909.dll,c:\windows\system32\driverstore\filerepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvlddmkm.sys
Driver File Version: Unknown (Unknown)
Driver Version: 21.21.13.6909
DDI Version: 11.4
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 7/31/2016 6:00:00 PM, 36288 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x10DE
Device ID: 0x0DFA
SubSys ID: 0x21D117AA
Revision ID: 0x00A1
Driver Strong Name: oem44.inf:0f066de384003624:Section044:21.21.13.6909:pci\ven_10de&dev_0dfa&subsys_21d117aa
Rank Of Driver: 00D10001
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 0
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported


#10

Any progress on this?


#11

We’re still looking into this stuff. There’s another thread up right now that I’ve been directing all of our users experiencingWindows 7 display issues towards. We also have this officially logged now.

Appreciate your patience as we work to resolve the issue.


closed #12

This topic was automatically closed after 30 days. New replies are no longer allowed.