Rewards lost when verified by Gemini

Brave Rewards Rewards Support
1

Briefly describe your issue:
I had >30 BAT before verification. After verification, those rewards vanished.

What Operating System and Brave version are you using (Menu --> About Brave)?
Mac OS 12.6 / Brave Version 1.46.144 Chromium: 108.0.5359.128 (Official Build) (x86_64)

Is your Brave Rewards Profile currently verified? (yes/no)
Yes

What date did you connect a your Brave Rewards Profile?
Today, 1/4/23

Have you been able to successfully receive payments in the past?
n/a

Are you using a VPN? (yes/no)
no

Are you in a supported region (see here for list of supported regions)?
yes, USA

Does your device pass the SafteyNet check (Android only)?
n/a

Have you manually turned off Auto-contribute on all of your devices?
Never turned on

2

Would you mind submitting your issue here? https://support.brave.com/hc/en-us/requests/new?ticket_form_id=1900000382047

A member of our team can investigate shortly.

Thank you!

Brave Support

3

Can you check your Gemini account again to see if the BAT has appeared? On Gemini, transfers can take up to 15 mins. Thanks.

4

BAT did appear in Gemini later in the day. Thanks.

5

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