I wrote support on May 11th requesting my April payout after the bug that caused many people to not be able to claim their BAT.
I received a response today stating that I did not provide enough information in my e-mail and that a copy-and-paste of my internals page was required as well as the exact amount I was missing. The thing is I had written both of those in my e-mail. Very, very clearly.
The e-mail from support also told me to message my response to email@example.com before June 30th, otherwise I will not be able to claim my refund.
I attempted to e-mail that address two hours later with that exact information (the information I had already provided) and I get an auto-response stating that the firstname.lastname@example.org e-mail is closed.