Real money lost using Brave browser and its autofill security

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1

I lost a huge sum of money trying to book a hotel using the Brave browser and I am assuming something went wrong within the browser. I tried finding a way to contact support but this is the only way it seems so if any mod is reading please read until the end.

On the 16th Sep this year i booked a hotel using this browser. I had more than enough funds to checkout and when i auto filled my card details it asked me to type my password, whilst my card details were already filled out. I typed the wrong password however i just pressed cancel or no one of the two and just checked out. However, it said insufficient funds but that was not true at all and when i went to my account the money was gone so I panicked, refreshed the browser and clicked pay again but this time it worked and was not charged until i realised when i refreshed the browser it had automatically chose the pay on the day option as default whilst i tried to book using the pay right now option. And note that at the hotel which was on the 4th of Oct and i had to pay AGAIN which means i had to pay twice and it was not cheap.

At first i assumed it was the websites fault so i had contacted them about 10 times to date and i escalated it to their financial team and they couldn’t detect an initial charge on the 16th and cannot provide me for a refund. This was after the 9th calling I made so it was a month long process, then i called my bank and they couldn’t help much other than giving me a transaction dispute form.

I hope the support can check my payment histories using the browser cuz i dont see any other explanation other than there being a glitch on the website and browser. Please contact me if you read this support and thoroughly check what the issue was because i tried everythibng else but there were no answers.

2

For a certain website that I sign in to, a window keeps popping up, immediately after I click the “Sign In” button.

The pop-up window prompts for either, my updating some info or confirming some info. I always click “Confirm” . . . but whatever item is supposed to pass between Brave Browser (MacOS) and that website:

  • does not seem to make its way, or
  • perhaps the website does not like what it received, or
  • the item actually “does not get out of the gate.”

In the mixture of Brave Browser’s settings:

  • Shields (settings locations), and
  • other cookies (settings locations), and
  • the URL address field region (left end) padlock icon pop-down menu

plus Brave Browser’s “farbling(s)”, something is likely, on some occasions, to cause a response from the browser, that does not satisfy the website’s demands.

Very frustrating, when the Brave Browser user cannot see whether or not the website received the critical item.

Difficult to discern by monitoring the Brave Browser > Developer Tools window, exactly what critical item did, or did not, get sent back to the website.

IIRC, Developer Tools window activity can be recorded. But of course, that was probably NOT on your list of things to do, during your transaction activity. (Would not be on my list, either.)

Where a record of your Brave Browser activity might be somehow still in existance, may be known to:

@Mattches

3

I am extremely confused here.

@289wk are you trying to report an actual issue you’re experiencing here…? If so, can you please open your own thread with the relevant information?

@p0ma,
I am not entirely sure what I can do for you here. Given the nature of the issue I cannot attempt to reproduce it. I also do not understand why you had to pay twice — if they couldn’t detect your initial charge yet you lost money anyway, then this is likely an issue that would be resolved with your bank using the transaction dispute form.

Regardless, these actions (the actual withdrawal of funds) are not done in Brave — they’re done “on the website”. So it is not as though Brave browser itself pulls the money from you bank account, stores it in Brave, then send it to the hotel (in this example). The website in which the payment form is on is where the transaction occurs — between the site and your bank.

A glitch on the website yes, perhaps there was some sort of browser related bug that occurred here, but even if there was some error with the browser that caused some weirdness to occur, that weirdness would have occurred on their website.

For example, lets say I visit HolidayInn.com to book a hotel room. I find the room, enter all the information, enter my credit card information but then in the last second, decide I don’t actually want to go through with it. I click Cancel or simply close the tab. Let’s say for some reason, that causes the transaction to go through regardless (no idea why this would occur but just using this as an example).

From the point of view of the hotel, your bank and the card used to book the hotel, this looks like a normal, intended transaction. Even if the browser had some sort of bug, the transaction itself occurred outside of it and would similarly be resolved outside of it. Brave browser does not have the ability to take money from your bank account.

So put simply, there isn’t anything we can do here other than potentially investigate the bug (if there indeed is one) that occurred on the site to ensure that it does not happen to other users. As for the transaction itself and the funds taken from you bank, that has to be resolved between you, your credit card/bank and the hotel service as there is literally nothing we can do about that.

4

Analogy:

I was attempting to explain how a click on a button on an Internet browser - that causes the toss of a ball - might not necessarily be detected - and the ball not received - by the website.

I have run into the problem, with Brave Browser, from time to time, but I also learned to work around that problem, by using a different Internet browser where necessary (ie note to self: “this particular website is a problem; use the other browser”).

So, because I can manage a workaround, I would not create a bug report here at Brave Community.

I did have an occasion, when I was billed twice for something - because the to-and-fro browser-and-website-server (tossing the ball around) situation seemed to be, that a completed pass had not occurred, and therefore I paid again, similar to what “p0ma” experienced.

Yet, I immediately kept after the situation, calling the vendor, plus the bank (issure of the credit card), plus the credit card agency, so all would know. And the vendor gave me a credit.

5

I see, it was just my last resort as i also thought it was a bit weird that my assumption where you guys would autofill my card details, take the money then send it to the website was very very illogical. Thanks for clarifying and I will keep trying to contact the website.

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