UPDATE 11/08/2022
No specific information to give for this week’s update. Everything is still a work in progress. India and Turkey among top priority, as are Latin America countries. No estimated timeline to give at this time. Will hope to provide more information next week.
UPDATE 11/10/2022
Uphold status is similar Gemini is at the moment. What I mean by this is you should be able to link to Uphold IF you meet all the below requirements.
You were linked with the particular browser/wallet payment ID to Uphold in the past (meaning you haven’t reinstalled Brave, formatted your device, etc)
You did not manually disconnect Uphold from your browser
You have not linked to Gemini or anything in between.
Your Uphold account is still in good standing and active
Basically, if you were Verified in a country, such as India or Brazil when support for the country stopped and you have done nothing since, then you should be able to connect to Uphold again now.
However, new connections will only be allowed in supported countries, which you can see at https://support.brave.com/hc/en-us/articles/6539887971469
Nope, at least that’s not the case for me.
I was verified, I did not reinstalled brave nor formatted my system, one day, out of nothing, they just decided they needed to re-verify my login and disconnected my brave account from uphold. From this day on I’m unable to connect it again.
My smartphone remains connected, just my personal computer is disconnected now.
@lucasrato what country are you in? Also, is all the documents (especially photo ID) you submitted on Uphold for the country you’re in?
Yeah, that’s browser side. Brave’s server side likely would have you still linked. You should be able to sign in/verify though, assuming it’s still the same browser/wallet payment ID and the same identical Uphold you had connected before…with you not connecting to anything else since.
I’m on Brazil, and yes, all my documents are from here, I don’t even have documents from other countries, in fact, I never left Brazil.
It is the same browser and wallet payment ID and the same identical Uphold account, I did not connected anything else. I don’t have a Gemini account, I don’t have other Uphold accounts, and I don’t have other computers.
@lucasrato Ok. I had just talked to someone from Rewards team before I gave the update. I’ll try to relay this to them and see if they know anything. Part of me is tempted to tell you to do a Rewards Support Ticket as well, just so they can see it. I’m just not sure who will get it and if they’ll shoot an automatic response to you. Still worth a shot though.
I’m also going to send you a DM.
At the time I created this topic: Brave logged out of uphold, now I can't login
I thought I was getting “device limit” but maybe I misread the message the first time it happened
this work for all not support country or just india and brazil ?
cause still got pop-up not support region.
@NoUsernamehehe I’m going to continue the conversation for yours over on your own topic.
But this didn’t work for Germany, right? Because I tried it right now and I’m further not able to connect to Uphold again.
I think, I meet all requirements, because I:
Unknown. Germany is in a very weird circumstance right now. It’s possible it would but I couldn’t say with any certainty. I’m still in talks with the team to try to figure things out. I only know they said recent changes should be allowing people who meet the criteria I listed to be able to connect. We didn’t get into any further specifics than that.
Part of the changes being made is changing communication between Brave and Uphold. So maybe it’s not perfect yet or something.
Hi @Saoiray
trying to understand what’s going on here with verification and Gemini.
I’ve been verified already for over a year with Gemini (The Netherlands).
Two days ago I had to format my computer and therefore reinstall Brave.
Now I’m unable to get verified again and get the error about my region being unsupported.
So, I assume that reinstalling brave is the issue? even if I had already been verified and also not logged out from my previous one.
I’m disconnected as My Rewards state on brave://rewards-internals/ is Not connected. So I am unable to reconnect.
I guess this could work for a user previously connected from an unsupported region whose Rewards state on brave://rewards-internals/ is Disconnected (Verified). Maybe @SmartyAadi can give it a try.
Ahh, I did give it a try, but yea, it doesn’t work for me as well. Thanks @Aman_M for mentioning me though.
@SmartyAadi Just curious, is your Rewards state also Not connected?
I do have a doubt though. My laptop which I was able to connect to Gemini a few days ago showed Not connected but was still able to verify with Gemini, so why does that not work for Uphold ?
Yep, its not connected.
Just disconnected from Gemini to see if Gemini allows to connect back, it does. Makes me wonder why it’s not the same for any of my 3 devices which were connected to Uphold Prior to this region unsupported issue…
@SmartyAadi I suspect Uphold has not been implemented exctly same as Gemini. And you are right even when my Rewards state was Not connected in Android Gemini, I was able to verify again.
I guess when you manually disconnected Rewards state would’ve changed to Not connected? I tried as well and it did change to Not connected. So I guess there is a difference in implementation.
Probably. well, I have 2 devices as of now, which are unverified and were connected to Uphold earlier, so IDK how much, letting existing users reconnect is gonna be helping.
If you had done a backup of your Brave folder and moved it over that way, you’d still be connected. But because you’re saying you did a reinstallation, it’s seeing yours as a new device with a new wallet payment ID. So no, you won’t be able to link since Netherlands isn’t supported and yours would be a new connection.