PSA: Unsupported Region

@Saoiray ok i understand, thanks.

If you had done a backup of your Brave folder and moved it over that way, you’d still be connected.

well if i knew there was such issue to begin with, maybe i could have tried it :melting_face:
perhaps Brave could have informed the users about it (mailing list or popups), not everyone is reading on here everyday and one could happen to format his pc at anytime.

hopefully is one of those countries that’s being looked after and will be back at some point?
as you can imagine it’s a bit annoying we’re now collecting rewards that can’t be cashed out anymore

@Saoiray

When you post the updates, would it be possible to write the dates in extended format? Like 10 Nov or Nov 10

As you know, US is the only country in the world that uses MM/DD/YYYY. That raises a lot of confusion among the users. 11/10/200 is in the rest of the world 11 Oct 2022.

:smiley:

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UPDATE 11/11/2022
I’ve received feedback from Users saying not able to relink even though we’ve been said you should be able to. I’ve relayed that to the Rewards team and I’m waiting for responses. I can guarantee that in the call I had with them, they did say it should work and gave me permission to provide the update I gave.

I appreciate the feedback and anyone who wants to share regarding success or failure of relinking is appreciated. In the meanwhile, I’ll be sure to post more updates when I hear back from the team(s) at Brave.

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I’ll look at editing later. For lack of nicer way of saying it, I’m just not in the mood right now, lol. But promise I’ll take the time to modify later.

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I was previously connected but had my keys get updated with a Windows update which disconnected things and now my browser is no longer able to reconnect with Gemini. I worked with @chriscat and found that that was a bug that essentially has made my connection with Gemini no longer possible. Is there an effort to get more countries to be able to verify with Gemini?

I have a ticket 164973
once one wallet already connected to gemini 10BAT/month then I want to add another brave wallet 10BAT/month verified to uphold or gemini again.

regards,
flavinoezs.

Yes, there was everything ok with my link to Gemini here in Brazil until some days ago. And after an update from Brave, I can’t verify again and my Profile is flagged! OMG… and I don’t know why… I opened a ticket (164048) at November, 8th, but no answer.

Brazil is working fine again! Both Gemini and Uphold!! Thanks, Brave!

You were able to connect?

Yes! worked for me just now. Wasn’t it supposed to happen?

Well, they were working on it. Supposed to happen like you see in my most recent update, but people said unable. We’ll have to see if it’s just Brazil or if it’s working for others as was supposed to be.

Well, I hope it works for everyone, not only for Brazilians, but for other countries as well. Let’s see if anyone else confirms this information.

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I’m also from Brazil, and here the message from ‘‘unsupported region’’ changed to ‘‘You need a verified account to log in’’. My uphold account has already been verified.

Sorry if there is any mistake in writing, I’m using google translator.

Any ideas when Germany will be back on the list of supported countries? I don’t get my Brave Rewards anymore. Plus I can’t verify my Uphold account nor am I a verified creator anymore. This all sucks. Big.

@Davih that error usually means either you have an email you didn’t click on, you haven’t completely sent in all the documents they needed, or perhaps your Profile isn’t completed. In the past, the primary reason is people didn’t have their complete mailing address. It has to be as detailed and complete as possible. Even if you submitted everything to Uphold and they have verified you, it won’t report that way to Brave until your profile inside Uphold is 100% complete.

Another possibility may be something like SOLUTION to "ERROR: Limited Uphold account functionality” but I believe that’s a different error.

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You had reason, address details were missing, as soon as I completed the data the verification worked.

Thank you for your help !

@Davih Nice, so you were able to link Rewards to it just now?

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Yes, but there were 80 BAT’s and for uphold it was only 12, did I miss the rest? what was there ?

Hi guys. I think Turkey is now in supported regions. I tried to connect my wallet to uphold and it worked! @Saoiray maybe you want to update the thread.

@Davih were you linked to it before? If so, then you might be seeing your old balance. Once you connect, it should be processing the BAT in your browser and sending it to Uphold. During that process, the BAT will appear as if it vanished.