OneDrive (live.com) won’t load in Brave — endless loading, Shields stuck, broken-site tools inaccessible

Browser Support Web Compatibility
1

Hi everyone,

I’m experiencing a frustrating and persistent issue trying to load Microsoft OneDrive (https://onedrive.live.com) in Brave. When I open the site, the tab appears as loading and waiting for the web server response (other browsers are doing just fine).

Key observations:

  • The tab never finishes loading (it feels like, it does finish though after a minute or two).
  • During this waiting time, Brave UI features like Shields or “report broken site” are not enabled yet, hence I post this issue here.
  • After waiting longer than a minute, I’m eventually able to manually clear cookies, but that’s hardly ideal.
  • The only workaround is to fully clear all browser cookies, which allows OneDrive to load again. But this resets logins across Gmail, YouTube, and all other sites I use—a major hassle.
  • Firefox and Edge open OneDrive just fine, so this seems Brave-specific.

Is there any way to selectively clear cookies tied only to Microsoft domains when the page itself won’t load? Could this be some persistent tracking or caching bug that Brave doesn’t handle well?

I’d really appreciate any guidance, tips, or if this can be escalated as a reproducible bug. Thank you in advance!

Best,
Dmitry

1 Like
2

Hello Dima, good morning.

Sorry you’re having this issue. I had a different issue, which made me try some possible solutions to no avail. However, previous to all of that, I was having some issues with OneDrive as well.

My issue was: Whenever I went to the page, putting my e-mail to log in it would load endlessly without any prompt. I didn’t have to remove all cookies from the browser, just cookies and cache from that webpage. When I did that, and then reloaded, OneDrive would’ve been LOGGED IN - this meant no 2FA prompt for login or anything, it would just straight up let me through. Since I don’t depend on it I didn’t care much.

For my other issue that is not related here, one of the possible solutions I’ve tried was deleting the folder that has all Brave data. In my case I am using Linux, so it was in the ~/.config/Brave-browser folder because “just reinstalling” didn’t do anything. My logins and other stuff was still there, so clearly uninstalling wasn’t doing anything with that data.

IMPORTANT NOTE: BEFORE PROCEEDING with this potential solution, you can try first with creating a new Browser Profile instead (this will mean you’ll start anew, but without deleting all your previous things).

If you are on Windows, the folder is C:Users[your user name]\AppData\Local\Brave Software\Brave-Browser\User Data

If you are on MacOS, the folder is ~/Users/[your user name]/Library/“Application Support”/Brave Software/Brave-Browser

This is information from This Official Brave Link.

BEWARE, though, that if you delete this and re-open Brave, your profile and configs will be gone. In that link, they provide a little bit more info on how to back it up or what to do for certain things.
This is similar to the typical “just format your drive bro” which I hate as a first-level solution, so I apologize. You will have to re-configure Brave, add it again to your sync chain, etc. as if it was a new device. A bit tedious, I know, however it could be the solution. In my case, it didn’t fix my unrelated issue but it did fix OneDrive behavior. After all of that was gone, I got all the expected prompts for Authenticator to log in, it remembers my log in, etc.

Hope this helps you out.

3

Hi,
I have been a Brave user for a good while now - and love it. But have recently started getting issues where the OneDrive just will not load. I’ve tried turning all the extensions off, no good. Like most people, I have tried deleting cache, history etc., no good. I have actually removed RoboForm which I thought might have been the issue, no good. Open a private window and OneDrive loads straight away, as it does on Edge and Chrome.
I’ve just come to this community to get help and it’s easy to see that this is a recurring issue, is it not possible for the developers to fix the issue?

If anyone has found a proper fix for this that doesn’t involve having to create another profile, i would be very much obliged to hear it.

In the meantime, I have no choice but to use an inferior browser.

Cheers,

Bob

2 Likes
4

Hi DimaV,

unfortunately, I don’t have a solution at the moment, but I’m experiencing exactly the same issue and can confirm that it only affects the Brave browser.

I believe I encountered this problem before, but it disappeared after an update.

So I’m hoping for a fix in an upcoming update.

Regards

5

@DimaV thank you for the detailed report.
On my end I’m not seeing this issue – visiting onedrive.live.com works without issue for me. Can you please confirm what OS/Brave version you’re using when you see this?

Additionally, I’m curious to know:

  • Does the issue occur in a Guest or Private browsing window?
  • Does this issue occur whether or not you’re already signed into Onedrive before you land (or attempt to land) on the page?
  • Do you have any extensions installed in the browser at this time? If so, does disabling them make any difference here?

Lastly – for your question here

The easiest way to do this would be to go to onedrive.live.com or account.microsoft.com, click the “tune” icon to the left of the URL in the address bar, then Site settings --> Delete data

6

I have been experiencing this same issue for a while now and wanted to confirm that deleting the stored site data via the Site Settings menu seems to have helped.
See my earlier reply post for context on my situation.
Previously tested with all extensions and brave shields off, antivirus (BitDefender) exceptions added as well as fully off - no change occurred.

Prior to deleting site data, the onedrive page loaded ok in Private browsing (ie. forcing a login) which seems to verify that it is a cookie issue specifically with Onedrive.

1 Like
7

Mattches, while I don’t have issues with ANY other Microsoft products online, OneDrive however, I can attest to the reported issue here. It just sits, endlessly loading forever, and if you wait long enough, you will get this error.

Screenshot 2025-07-06 005111
Screenshot 2025-07-06 0051111522×1094 112 KB

For me, this was after clicking “Sign In”, as I can get to the page, but clicking Sign In is where the endless loading starts. Oddly though, if I visit only Live.com, I’m already signed in. Just OneDrive’s landing treats me as if I’m not, and trying to sign in, is when it all goes wrong. A private window however DOES succeed to the sign in page, so only when NOT in a private window does it not work, and like the OP, just endless loading.

8

As an update to my earlier post, there is one method to accessing Onedrive which still presents this issue. I’m not sure if it is a Brave issue or microsoft’s website cookies.

Using the App launcher grid menu to access Onedrive still causes the non-loading page problem on the first attempt.

MSAppGrid
MSAppGrid497×568 23.9 KB

However, after navigating via url to onedrive.live.com where it loads correctly, when I use the grid menu to access it, the page loads correctly.

9

Thanks everyone for the details. This is a weird one that will require a little digging. Going to rope in @fanboynz to help as well.

Curious to know if anyone else can test this behavior in different browser that has uBlock Origin extension installed and see if the issue reproduces there?

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Hi, @Mattches

Thank you for the follow-up questions. Let me provide the requested information and clarify some details from my original report.

System Information:

  • OS: Windows 10 at home and windows 11 at work
  • Brave Version: always the latest one, but I would say I experience this for last few months already (I might be factually wrong, as it feels like months, perhaps we talk about weeks)
  • Affected machines: Personal workstation and corporate laptop

Responses to your questions:

  1. Guest/Private browsing: it works fine.
  2. Sign-in state dependency: The issue occurs only when I am signed. I never had such case to navigate to MS OneDrive, not log in and then wait few days/weeks before coming back.
  3. Extensions: None.

CLARIFICATION/CORRECTION from original post: Onedrive website actually works perfectly fine most of the time - for days or weeks without any issues. The problem is intermittent and random. When it does occur:

Complete Bug Report:

What happens:

  • OneDrive works normally for extended periods (days/weeks)
  • Randomly, when navigating to onedrive.live.com, the tab shows a blank page with rotating loading animation
  • Brave itself doesn’t freeze, but the OneDrive tab remains in loading state - it’s empty/blank and tries it’s best to load
  • During this loading state, Brave’s normal features (Shields, “report broken site”) are not yet enabled (presumably because the page hasn’t finished loading)
  • The tab eventually times out after 1-2 minutes
  • Only after timeout can I access site settings to delete cookies/data
  • After clearing cookies, OneDrive loads normally again
  • This forces me to re-login to it

Key observations:

  • Issue is completely random - no identifiable trigger or reproduction steps
  • Only affects Brave on both my personal workstation and corporate laptop
  • Only affects onedrive dot live dot com specifically - other Microsoft sites (Excel Online, etc.) work normally even when OneDrive is in this faulty loading state
  • Edge and Chrome on the same machines work flawlessly with OneDrive (even while Brave is having issues)
  • Workaround attempted: I disabled Shields for onedrive, but the issue returned after several days

Additional troubleshooting done:

  • Filed a site compatibility report through Brave’s built-in reporting feature (after getting OneDrive working again)
  • Tried the suggested cookie clearing method via site settings (this works but only after the timeout period)

The core frustration is the unpredictable nature of this issue - it’s impossible to provide reproduction steps since it happens randomly, sometimes after days or weeks of normal operation.

Best regards, Dmitry

11

Whats the step-by-step way to see this breakage? What I saw: https://gif.fanboy.co.nz/gif/onedrive.gif

Opening the docs worked fine, exiting and re-opening Brave (was still logged in), still opened onedrive docs.

12

Honestly, when trying again today, it worked for me and let me in, so I no longer can offer any insights as to what it’s doing when not working.

I hate issues that fix itself. :sweat_smile: (Is it working for others? Or just me as of today?)

13

Hello @Everyone, hi @Mattches

Follow-up: Enhancement Requests Based on This Issue

Rationale: Web compatibility issues are tricky - they can be caused by changes in Brave, website updates, or third-party libraries. My original OneDrive issue was random and impossible to reproduce consistently. Interestingly, it hasn’t happened recently, but there’s no guarantee it won’t return or affect other websites.

Since these issues are unpredictable by nature, I think it’s better to focus on making Brave more resilient when they do occur and easier for users to report and recover from them.

Enhancement Requests:

1. Enhanced Cookie Management - Domain Selection Currently, clearing cookies requires either clearing everything (affecting all sites) or waiting for a problematic site to load/timeout to access site-specific settings.

Enhancement request: Add a cookie management interface in Settings that allows users to:

  • Browse cookies by domain/site
  • Selectively clear cookies for specific domains without needing to visit those sites
  • Search for domains in the cookie list

2. Improved Site Information Access During Loading Currently, the “View site information” button (tune icon) and related features aren’t available until a page finishes loading.

Enhancement request: Enable site information access immediately when navigation begins, allowing users to:

  • Access “Cookies and site data” settings even while page is loading/hanging
  • Clear site-specific data without waiting for timeout
  • Modify shields settings proactively

3. Early “Report Broken Site” Functionality The reporting feature is currently unavailable during loading states, making it difficult to report issues when they’re actually occurring. Users experiencing loading problems have to wait for timeouts or find workarounds before they can access reporting tools.

Enhancement request: Make the “Report broken site” feature accessible during loading/hanging states, when users are most motivated to report the issue they’re actively experiencing.

4. Enhanced Debugging Information Collection For intermittent issues like mine, gathering diagnostic data is challenging.

Enhancement request: Add optional diagnostic logging for specific domains that users can enable to help troubleshoot sporadic loading issues.

These enhancements would transform frustrating loading issues into manageable situations and provide better tools for both users and developers to identify and resolve compatibility problems, regardless of their root cause or frequency.

What do you think about these suggestions? Are any of these worth exploring further?

14

@DimaV

Site Details Tip:

Notice that the brave://settings/content/siteDetails?site=https%3A%2F%2F portion of the Site Details links, are a constant, a fixture if you will . . . followed by a hostname or domain name:

  • www.youtube.com
  • youtube.com

You can also reach those Site Settings details pages by using the tune icon
tune_icon.

Use either method for reaching the Site Settings; but of course, the first method, here, is handy when the second method (tune icon ) is not possible (example: site unreachable).

1 Like
15

hi @289wk

thank you. This

is really a game-changer for me!

However, the suggestion to access via the icon next to the address bar (tooltip there is “View site information”)

is not something that can work in all situations. This intermittent bug with OneDrive site not loading - is one example.

Thanks everyone for your compassion, support, ideas and help.

Best regards,
Dmitry

1 Like