Not receiving payments for 2 months

Brave Rewards Rewards Support
1

I have not received any payment for 2 months (Oct 6 and Nov 6).
The payments appeared in ‘Estimated earnings so far this month’, but did not go to the browser wallet on the payout day.
It did not ask me to claim the payout.
After the payout day, the ‘Estimated earnings so far this month’ became zero.
Can you help me sort out whether my BAT is stolen or the payout is failed?

4 Likes
2

same here. Brave please explain for this. That is unacceptable

1 Like
3

Hello,
I have the same problem, 3 months whitout payment.
the day of payout is changed to 6 january and the estimated earnings so far this month is at 5 bat for this month.
help me please

2 Likes
4

I also have the same problem, since August I have not received my payment, they have not even sent one and this month it is the same. My wallet is verified and I feel that they have failed me with what was promised.

1 Like
5

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

7

How to DM?
I thought I sent it to you, but I don’t know if I’ve done it properly.

8

If you just recently turned off Auto-contribute this month, the previous earnings went to the publishers you accessed.
This is so bizarre that everyone here wants the BAT but the default setting makes it all disappear. The default setting is wrong!

9

It has been off.

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11

I DM @steeven, but he does not give me any response.
The support team is not helping.
Talking to the support team is like talking to a brick wall.
None of the problems I posted here is solved by the support team.
Most of them ended up being solved by myself.

12

I have the same problem. Every month since August my BAT disappears and does not transfer to my Uphold account. August worked fine.

I would like to keep using and recommending Brave but this is unacceptable and smacks of fraud since Brave is getting advertising revenue and not giving us the cut they promise. It is fertile grounds for a class action suit, which I am sure they will be subjected to if they keep ignoring it.

Another odd thing is that when you go to history it will show the stats for months you select, but the label never changes at the top in the drop down box. It always stays on the current month.

1 Like
13

@BruceChen1, please see DM. You need to connect your Uphold wallet.

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Wallet payment ID: 2e8094ca-855a-425b-87e1-b2e79b524aa4

Brave 1.16.72 Chromium: 86.0.4240.183 (Official Build) (64-bit)
Revision 0b568b034b8f7994697cb341eeca5979b84151cc-refs/branch-heads/4240@{#1374}
OS Windows 10 OS Version 1909 (Build 18363.1139)
15

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