Not earning Bat rewards even after getting adds

[Nikhil210]

I have started using brave since yesterday in my mobile and I have installed brave in my laptop today, I have also received adds on browser but i am not receiving any bats as rewards.

[rehann]

Yeah same use to happen with one of my friend.

[rehann]

@Mattches or @steeven can you help him out?

[rosiecar]

Please provide the following basic troubleshooting information, which is needed to help diagnose your issue:

Briefly describe your issue:

What Operating System and Brave version are you using (Menu --> About Brave)?

Are you using a VPN? (yes/no)

Are you in a supported region (see here for list of supported regions)?

Does your device pass the SafteyNet check (Android only)?

Have you manually turned OFF Auto-contribute on all of your devices??

[Nikhil210]

Os- Android
Not using vpn
Supported from region - India
Passin Safetynet test
Autocontribute was already turned off

[Mattches]

@Nikhil210,
Is the issue with not getting Rewards on your Android device or on your laptop?

[Nikhil210]

Basically on both but i have installed brave on my laptop today and also got an add as show in uploaded pic.

[Mattches]

@Nikhil210,
Can you please send me a DM with the wallet payment ID for both devices found on the brave://rewards-internals page?

[rosiecar]

Not a good idea to post this information. Send a DM (direct message) to @Mattches instead.

[Nikhil210]

Sorry for that i deleted the post and DM’d him

[Nikhil210]

I have Dm’d you please check and verify