No Bat payout to Gemini - Expired token and claiming tokens failed errors

issueissue · December 14, 2021, 5:44pm

Briefly describe your issue:
Did not receive my November payout, when looking at the logs I see the following (I did have to re-verify my Gemini account, but still getting errors and no payout) :

[Dec 09, 2021, 5:51:44.4 PM:ERROR:gemini.cc(126)] Expired token
[Dec 09, 2021, 5:51:44.4 PM:ERROR:wallet_balance.cc(225)] Can’t get gemini balance

[Dec 10, 2021, 10:01:53.7 PM:ERROR:get_parameters.cc(53)] Unexpected HTTP status: 429

[Dec 10, 2021, 11:59:47.4 PM:ERROR:publisher.cc(774)] Publisher info not found
[Dec 11, 2021, 12:03:33.4 AM:ERROR:publisher.cc(774)] Publisher info not found
[Dec 11, 2021, 12:17:43.3 AM:ERROR:publisher.cc(845)] Failed to retrieve publisher info while updating media duration
[Dec 11, 2021, 12:17:43.3 AM:ERROR:publisher.cc(774)] Publisher info not found
[Dec 11, 2021, 1:37:24.0 AM:ERROR:publisher.cc(774)] Publisher info not found
[Dec 11, 2021, 2:01:02.4 AM:ERROR:publisher.cc(774)] Publisher info not found
[Dec 11, 2021, 2:03:37.7 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Dec 11, 2021, 2:03:37.7 AM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Dec 11, 2021, 2:04:33.4 AM:ERROR:publisher.cc(774)] Publisher info not found
[Dec 11, 2021, 2:16:46.3 AM:ERROR:publisher.cc(845)] Failed to retrieve publisher info while updating media duration
[Dec 11, 2021, 2:16:47.1 AM:ERROR:publisher.cc(774)] Publisher info not found

[Dec 11, 2021, 3:28:27.1 AM:ERROR:get_parameters.cc(53)] Unexpected HTTP status: 429

[Dec 11, 2021, 6:55:46.4 AM:ERROR:database_initialize.cc(52)] Response is wrong
[Dec 11, 2021, 6:55:46.4 AM:ERROR:ledger_impl.cc(188)] Database could not be initialized. Error: DATABASE_INIT_FAILED
[Dec 11, 2021, 6:55:46.4 AM:ERROR:ledger_impl.cc(169)] Failed to initialize wallet DATABASE_INIT_FAILED
[Dec 11, 2021, 6:55:46.4 AM:ERROR:database_recurring_tip.cc(116)] Response is wrong
[Dec 11, 2021, 6:55:46.4 AM:ERROR:database_contribution_info.cc(494)] Response is not ok
[Dec 11, 2021, 6:55:47.2 AM:ERROR:database_balance_report.cc(255)] Response is wrong
[Dec 11, 2021, 6:55:49.3 AM:ERROR:ad_rewards.cc(67)] Failed to reconcile ad rewards due to invalid wallet
[Dec 11, 2021, 6:55:49.3 AM:ERROR:redeem_unblinded_payment_tokens.cc(55)] Failed to redeem unblinded payment tokens due to invalid wallet

[Dec 11, 2021, 10:47:00.3 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Dec 11, 2021, 10:47:00.3 AM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Dec 11, 2021, 10:47:00.3 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Dec 11, 2021, 10:47:00.3 AM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed

[Dec 11, 2021, 3:01:15.7 PM:ERROR:publisher.cc(774)] Publisher info not found
[Dec 11, 2021, 3:06:31.7 PM:ERROR:publisher.cc(774)] Publisher info not found
[Dec 11, 2021, 3:34:43.9 PM:ERROR:publisher.cc(774)] Publisher info not found
[Dec 11, 2021, 3:46:56.8 PM:ERROR:publisher.cc(774)] Publisher info not found
[Dec 11, 2021, 3:59:21.5 PM:ERROR:publisher.cc(774)] Publisher info not found
[Dec 11, 2021, 3:59:40.6 PM:ERROR:publisher.cc(774)] Publisher info not found
[Dec 11, 2021, 4:00:21.7 PM:ERROR:publisher.cc(774)] Publisher info not found
[Dec 11, 2021, 4:00:45.8 PM:ERROR:publisher.cc(774)] Publisher info not found

[Dec 12, 2021, 4:50:38.3 AM:ERROR:creative_new_tab_page_ads_database_table.cc(448)] Failed to get creative new tab page ad

[Dec 12, 2021, 9:19:43.4 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Dec 12, 2021, 9:19:43.4 AM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Dec 12, 2021, 9:19:43.4 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Dec 12, 2021, 9:19:43.4 AM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Dec 12, 2021, 9:20:18.3 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Dec 12, 2021, 9:20:18.3 AM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Dec 12, 2021, 9:20:18.3 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Dec 12, 2021, 9:20:18.3 AM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed

[Dec 12, 2021, 3:36:08.7 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Dec 12, 2021, 3:36:08.7 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Dec 12, 2021, 3:36:08.7 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Dec 12, 2021, 3:36:08.7 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Dec 12, 2021, 3:37:46.9 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Dec 12, 2021, 3:37:46.9 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Dec 12, 2021, 3:37:46.9 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Dec 12, 2021, 3:37:46.9 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Dec 12, 2021, 3:37:56.0 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Dec 12, 2021, 3:37:56.0 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Dec 12, 2021, 3:37:56.0 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Dec 12, 2021, 3:37:56.0 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Dec 12, 2021, 3:38:00.4 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Dec 12, 2021, 3:38:00.5 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Dec 12, 2021, 3:41:19.5 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Dec 12, 2021, 3:41:19.5 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Dec 12, 2021, 3:42:18.4 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Dec 12, 2021, 3:42:18.4 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed

[Dec 13, 2021, 7:59:23.0 AM:ERROR:get_parameters.cc(53)] Unexpected HTTP status: 429

[Dec 13, 2021, 8:12:15.5 AM:ERROR:get_parameters.cc(53)] Unexpected HTTP status: 429

[Dec 13, 2021, 2:28:18.8 PM:ERROR:refill_unblinded_tokens.cc(225)] Failed to get signed tokens

[Dec 13, 2021, 9:02:23.0 PM:ERROR:get_parameters.cc(53)] Unexpected HTTP status: 429

[Dec 14, 2021, 12:22:13.0 AM:ERROR:gemini.cc(133)] Couldn’t get balance
[Dec 14, 2021, 12:22:13.1 AM:ERROR:wallet_balance.cc(225)] Can’t get gemini balance
[Dec 14, 2021, 12:22:26.1 AM:ERROR:gemini.cc(133)] Couldn’t get balance
[Dec 14, 2021, 12:22:26.1 AM:ERROR:wallet_balance.cc(225)] Can’t get gemini balance

[Dec 14, 2021, 12:47:04.6 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Dec 14, 2021, 12:47:04.7 AM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed

What Operating System and Brave version are you using (Menu --> About Brave)?
Linux -
Version 1.32.115 Chromium: 96.0.4664.93 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no)
yes

What date did you verify your wallet?
Gemini Wallet verified 9/10/21

Have you been able to successfully receive payments in the past?
Yes

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes

Does your device pass the SafteyNet check (Android only)?
N/A

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Using Gemini not uphold

vasiliyx · December 14, 2021, 7:23pm

I have the same problem! My rewards were transferred to Gemini and then went missing as if they never existed. Please help!..

tortino · January 13, 2022, 12:33pm

I have the same issue!
Someone from support please answer.

Pru · January 13, 2022, 12:40pm

Exactly i have also same issue

Silent_Assassian · January 13, 2022, 3:26pm

Same issue as well but cannot get any support. It’s a little frustrating

dog-biscuit · January 13, 2022, 4:07pm

Same issue here. Verified my wallet with Gemini and lost my entire balance. I can see that payments are pending, so lets hope that sorts it out. Slightly worrying as I have lost about 200 BAT. My log files are:

[Jan 13, 2022, 3:55:02.7 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 13, 2022, 3:55:02.7 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Jan 13, 2022, 3:56:24.0 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 13, 2022, 3:56:24.0 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Jan 13, 2022, 3:56:24.0 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 13, 2022, 3:56:24.0 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Jan 13, 2022, 3:56:36.3 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 13, 2022, 3:56:36.3 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Jan 13, 2022, 4:05:42.8 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens

Silent_Assassian · January 13, 2022, 4:50pm

SAME ISSUE, this has to be a glitch/bug @Mattches @steeven @SaltyBanana there are multiple gemini users with the same issue, is this an error or?

batranel · January 13, 2022, 4:55pm

I have the same issue. After connecting to Gemini, not even the pending balance increases.

akent22 · January 13, 2022, 5:02pm

I was able to message Steeven and he said my account was flagged. He unflagged me and said my payment should go through, when I don’t know.

steeven · January 13, 2022, 5:03pm

Thank you for reporting! Please DM with the following information:

Copy/paste your Wallet ID (found on brave://rewards-internals)
Your OS and Brave version (first three lines in brave://version)
A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

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