My reward is still not reflected on my wallet

Please I need help on how to go about this because am so confused why it is happening this way. Since the day I received my reward through the notification that was been sent to me, I have clicked on the claim button as directed but the reward has not been added to my wallet because as of this moment my wallet still shows 0.000 but the reward notification keeps popping up and each time I clicked on the claimed reward it shows Ooops something went wrong, please try again later. I have posted this problem here on this platform before but to my greatest surprised nothing has been done to help me out by the admin. Please admin help me sort this out

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!