Missing BAT after an update

[Elysio]

Hi, I updated my browser on Android and I lost like 15 USD of BAT. Is there a way to get my BATs back ? Are they lost ?

[Batsy]

I have the same problem. I don’t know what wrong with them. Not even adding my BAT to my uphold. And now this?!! Seriously?

this is what I had before.

This is what I have now.

[Batsy]

@steeven pls reply to this. I did asked this a hundred times.

[steeven]

A fix will be in very soon fo Payments not being deposited to your Uphold account.

[Elysio]

Does it work the same even if I haven’t verified my wallet yet ?

[cirus]

I am missing over 800 tokens. These are not from rewards but from a transfer that I made from an outside/external wallet. The arrived OK some months ago but have now vanished. I still have my reward tokens in my verified wallet. Please assist… 4th time of asking

[Batsy]

thanks both pc and mobile got synced and added to uphold but Still my 17 BAT is missing!!. 7 from my smartphone and 10 from my pc. @steeven

[steeven]

Hi @cirus please DM with the following information:

• Copy/paste your Wallet ID (found on brave://rewards-internals)
• Your OS and Brave version (first three lines in brave://version)
• A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

[Batsy]

@steeven please reply to my question

[Daddy_yo]

Check your Dm bro

I’ve sent all you need

[steeven]

Thanks @Daddy_yo, I’m working through my DM’s right now.

[Daddy_yo]

I’ll be waiting for your response @steeven

[Daddy_yo]

@steeven

https://community.brave.com/t/re-missing-bat-after-an-update/154881?u=daddy_yo

Link to the conversation

[gadgets]

This is why I haven’t updated my browser yet.

[Elysio]

Ahhhh you did well my friend, I feel like i’ll never see by BATs again

[cirus]

Hi,

PLease can you advise on the progress looking into the disappearance of my tokens from my wallet?

Thank you

Michael

[cirus]

Steeven/Brave …

The requested information was sent to you 7 days ago. Can you please advise what has happened to over 800 BAT tokens that I transferred to my Brave wallet and have now disappeared.

I think this is a pretty fundamental matter of trust in your entire system. I look forward to resolution

KInd regards

Michael

[steeven]

Hi @cirus, I appreciate you following up. Last week I requested that you send your info in DM which I do not see. I’ve just sent you a DM. Please send your info there. Thank you in advance!

[cirus]

Please could you confirm receipt of the requested info? I sent again just now.

Thanks

@cirus

[steeven]

Just updating the thread - issue is being addressed in a DM and an issue has been filed.