May 5th Ads Reward Claim Errors

First, I hope things like this won’t happen ever again :wink:, because they slightly affect user’s trust in BAT. Trust is very important; Brave is based on trust, in a way. But! - I’m quite sure that nothings lost (no BAT is lost) & that Brave devs (team) will work hard on solving it, at their highest priority. :+1:

Secondly, I think that ability to use Uphold on mobile - Android&iOS versions of Brave - should have been coded/implemented: yesterday! Users requested that (Uphold integration) for months, already. :frowning:

++ We’re mixing apples and oranges here! -

There’s Android, there’s a desktop.
There’s Uphold (Uphold = desktop only! I wish we had to Uphold on Android, it’s long past due.), there’s an internal in-app wallet. (that couldn’t be connected to Uphold on Android and could be, on Desktop)

All in all, there’s few variations

My issue is (Android, in-app wallet based) simple: Claim button was unresponsive!

I tried clicking multiple times. Usually, it works within 5 seconds. Now, it went into the loop …

Once it said, “There’s server error on Brave servers - time out”… And then: disappeared completely (without adding balance. Now I’m in a state like a payout was made and it is not - I don’t see “Claim” anymore. I also don’t see my earned BAT from April-May 5h payout cycle.)

So, my Android earnings failed.
They are (supposed to be) paid to an in-app wallet (please, integrate Uphold!) because there was time-out when I tapped Claim (my May 5h payout for April earnings)

Is there anything I could do?
Submit some info or something?
Or there will be auto-fix? (Android, in-app wallet)

9 Likes