Lost BAT rewards on second desktop

Brave Rewards Rewards Support
1

Briefly describe your issue:

Today I created and verified an uphold wallet. I had been using Brave on two different computers. One had 2.5 BAT and the other 11 BAT. I connected one then the other to my verified Uphold wallet, but when I connected the second, my rewards disappeared, and instead just displayed the total from the first computer. Can you help me recover my lost BAT?

What Operating System and Brave version are you using (Menu --> About Brave)?
macOS Mojave
Brave 1.24.86

Is your browser wallet currently verified? (yes/no)
Yes

What date did you verify your wallet?
8/26/21

Have you been able to successfully receive payments in the past?
First time

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Yes

2

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

3

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