Problem BAT rewards disappeared after UPHold Verification

Brave Rewards Rewards Support
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1

Briefly describe your issue:

Since the validation and verification of my uphold account (KYC ok), my BAT disappeared! I have 0 BAT in my local Brave wallet, 0 BAT on UpHold
In my “brave://rewards-internals/” i can see :

12/02/2022, 18:17:56 promotion_claimed 50.750000
12/02/2022, 18:17:53 wallet_status_change PENDING ==> VERIFIED

But nothing come to my uphold account

What Operating System and Brave version are you using (Menu --> About Brave)?

Windows 7 Service Pack 1 (Build 7601.24544) ||| Version 1.35.103 Chromium: 98.0.4758.102 (Build officiel) (64 bits)

Is your browser wallet currently verified? (yes/no)
YES

What date did you verify your wallet?

12/02/2022

Have you been able to successfully receive payments in the past?

In local yes, never on uphold

Are you using a VPN? (yes/no)

NO

Are you in a supported region (see here for list of supported regions)?

YES

Does your device pass the SafteyNet check (Android only)?

PC user Only

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

Yes

2

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

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