Lost 2FA, waited 15 days and still no access

Hi Team,

I wiped my phone last month and lost 2fa codes to all my accounts. It’s been 15 days since I’ve asked 2fa be disabled on my account. I even received the 24 hour and 7 hour notice emails Saturday and Sunday. When I try logging in today, I’m still getting a prompt for my authenticator key. Please let me know what I need to do now.

Thank you so much for the assistance.

Hi @LHeffJr,

Welcome to community, and thanks for your post! CC’ing my colleague @dan_brave who can help to take a closer look.


Thank you so much for the help. I’m not sure if you guys changed anything or if I just needed to be more patient but I’m in the account now.

Thank you!!!


Glad to hear that @LHeffJr, please let us know if we can help you with anything else!


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