2 Factors Authenticator

I requested my 2FA to be removed over 2 and half weeks ago and was told it would take 14 days for the request to be completed. On Tuesday July 16th, I received an email saying that the 2FA would be removed in 7 hours. It is Friday and I am still seeing the 2 FA. Who can I contact to resolve this?

Hi @masurob25, welcome to community!

CC’ing @cory for an extra set of eyes.

Hey there! Can you send a DM with you email address so we can take a look?

Hey there! Your account is in “Active” status and I don’t see any ongoing 2fa removal, it’s possible if you requested it twice that it was canceled.

I went ahead and removed it from your account. Please try logging in again

1 Like

@cory
I just tried to login again and it looks like the 2FA has been removed. Thanks for the quick response!!

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.