Incomplete payment but with payout flag

Briefly describe your issue:
I receive the payout flag but the BAT do not arrived
What Operating System and Brave version are you using (Menu --> About Brave)?
windows 10 pro 64bits
Version 1.46.144 Chromium: 108.0.5359.128 (Official Build) (64-bit)
Is your browser wallet currently verified? (yes/no)
no
What date did you verify your wallet?
N/A
Have you been able to successfully receive payments in the past?
yes, twice last month
Are you using a VPN? (yes/no)
no
Are you eligible for Brave Rewards (see here for list of supported regions)?
yes
Are you on the list of supported regions when verifying Brave Rewards with a custodial partner (see here for list of supported regions)?
yes
Does your device pass the SafteyNet check (Android only)?
N/A
Have you manually turned off Auto-contribute on all of your devices linked to a custodial partner?
no


january

If you actually see, you received two payouts of 12.5 BATs each in December. I don’t think that you must have earned more than 12.5 BATs in December, therefore to have it adjusted, they mustn’t paid you. My case was the same and was pointed out by a Brave official in a ticket.