I can't install Chrome extensions. Help!

Browser Support
1

Hi, so I reset my MacBook to factory settings yesterday, and I haven’t been able to install Chrome extensions on Brave since. This is the case for all extensions.

When I try to install an extension, Brave will attempt to install it for about five minutes, and inevitably, a notice will appear stating, “An error has occurred. Download interrupted” and there’s an option to reload or close the page.

Screen Shot 2022-06-02 at 9.43.03 AM
Screen Shot 2022-06-02 at 9.43.03 AM890×554 17.7 KB

Important information:

  • I’ve done some basic troubleshooting. I’ve reset the computer and deleted and re-installed Brave.
  • Extensions are installing just fine on Chrome.
  • I do not have a VPN.

Is there anyone that can help me? Maybe there’s a setting I don’t have turned on/off that is preventing me from installing Chrome extensions? I’m just not sure. Any information will be greatly appreciated.

2

@davidko,
Thanks for reaching out. You definitely shouldn’t have any issue installing extensions, especially if it is a fresh installation of Brave. Would you mind trying to create a new test profile (ensure you close the original profile window you had open), browse for a bit using it, and tell me if you’re able to install extensions using it?

3

Hi, after doing some more troubleshooting, I found it was a Mac issue, and not a Chrome extensions issue or Brave issue. I contacted apple, and we did a safe boot, and that solved the problem. Thank you so much.

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