I can't get the rewards

I can’t get the rewards. I’m connecting via Turkey, I don’t use vpn. I just use Malwarebytes. No rewards have been transferred to Gemini yet. He reached his 0,28 dollar uphold account over the phone. I use 3 phones, only one phone has received an award. I need help from the authorities regarding this issue. (My English is bad, I get support through the translator.)