I am unable to prove I am human when I try to claim my rewards

Briefly describe your issue:
When dragging the BAT icon to prove I am human, no matter how many times I try, I am unable to get the system to accept that I am dragging the icon to the correct square, circle, or triangle.

What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 10 Pro | 21H1 build 19043.1023

Is your browser wallet currently verified? (yes/no)


What date did you verify your wallet?
July 6 2020

Have you been able to successfully receive payments in the past?

Are you using a VPN? (yes/no)
Yes, but I can’t prove I am human even with the VPN off.

Are you in a supported region (see here for list of supported regions)?

Yes. USA

Does your device pass the SafteyNet check (Android only)?


Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

No, I don’t think so.

Any update on this issue? I am also have the same problem (and many other posts of similar issue - but I’m not seeing any solutions posted…)