Help with a an Uphold transaction: f83b1bba-4494-430a-a55d-18d93247a08e

Brave Rewards Rewards Support
1

Hello,

I have no websites listed for auto-contributions. Can you confirm to whom my rewards for transaction: f83b1bba-4494-430a-a55d-18d93247a08e were sent?

I would like to request a refund for this transaction.

You can reference the response below from Uphold to my inquiry.

Regards.

Daniel (Uphold Support)

Nov 16, 2020, 4:54 PM GMT

Hello, Samuel.

Thank you for contacting the Uphold support team. I hope you are doing well. My name is Daniel, and I will be assisting you today with this matter right away.

These withdrawals are automatic tips (auto-contributions) sent to the Brave Verified sites you visit. We can confirm this upon looking at their account. Since this transaction was not executed on your Uphold account directly, we strongly recommend contacting Brave support directly at their site http://community.brave.com/ and letting them know you’d like a refund.

You can disable these automatic transactions by going to your Brave browser over at your rewards settings, scrolling down a little, and toggling them off there.

We’re deeply sorry for this and apologize for any inconvenience this could cause.

We’ll be here if you happen to have more questions, we’ll be glad to help.

Sincerely,

Daniel and the Uphold Team

2

Thanks for reporting. I can help to troubleshoot. A few questions to start:

  • Do you have multiple devices linked to your Uphold?
  • If so, can you share a screenshot of your Contributions and Event Log tabs which can be found here brave://rewards-internals/

Thank you in advance!

3

I do have multiple devices linked to my Uphold account but was only using 1 device since September.

Enclosed are images with my event logs.

Rewards Internals_Page_1
Rewards Internals_Page_12200×1700 156 KB
Rewards Internals_Page_2
Rewards Internals_Page_22200×1700 94.3 KB

4

Thank you for sending. Would you mind sharing screenshots of your event logs for your other devices as well? Thank you in advance!

5

I was mistaken in saying that I was sharing the wallet in question on another device. I got the error message below when accessing the wallet on my 2 other devices.

Uh oh! The Brave server is not responding. We will fix this as soon as possible

The active wallets on these devices were different after the error was resolved by Brave

6

Hello… are you there?

7

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