HBO Max cannot play on latest Brave Browser


Description of the issue: Cannot load HBO Max homepage after signing in
How can this issue be reproduced?

  1. Go to hbomax.com and sign in
  2. observe

Expected result:
It loads homepage for signed in user and I can try to play a video.

Brave Version( check About Brave): 1.26.34

Additional Information:. I have Widevine enabled and also saw 5+ month old reports of issue but statement then was that it was going to be fixed by brave browser update.

Hi @tmchow, Welcome to Community!
HBOmac is working fine on my end.
What are your shield settings for hbo max? (screenshots would be best)
Could you try clearing the site data and signing into hbo again? (click the lock icon at the left of the address bar, click site settings, then click clear site data and reset permissions).

Also can you go to brave://settings/extensions and let me know if you have Widevine enabled?

I get this error:

Shields Up is off and I’m seeing this in dev console:

Also can you go to brave://settings/extensions and let me know if you have Widevine enabled?

Widevine is enabled

One thing that’s weird is that I just saw an update to 1.36.40 so did that and restarted and it’s now fine!

1 Like

@tmchow affected a few people: should be resolved now