Have not been receiving any ads for the past 2 months

Brave Rewards
, ,
1

Hi I’ve checked the FAQ on “Why don’t I see any Brave Ads after enabling them?” and already do have my notifications on my Windows 10 PC. I used to get ads around OCT and NOV but after I switched my account from uphold to gemini (and verified) I haven’t been receiving any ads at all. I’ve even disabled and re-enabled the ad button but have not seen anything. I’ve also reinstalled the Brave browser as well. Kind of lost as of why I am not receiving ads anymore.
Just a note, I don’t use VPN and I am up to date with the latest Brave version V1.34.81

Briefly describe your issue: Have not been seeing any adds on my windows 10 pc (Notifications are On) for the past 2 months. I do see ads in the new tabs but have not earned anything at all

What Operating System and Brave version are you using ( Menu --> About Brave )? Windows 10 & Version 1.34.81

Is your browser wallet currently verified? (yes/no) Yes

What date did you verify your wallet? Gemini around late November

Have you been able to successfully receive payments in the past? Yes before November

Are you using a VPN? (yes/no) No

Are you in a supported region (see here for list of supported regions)? Yes

2

Bump my account is still active as well.

3

i dont get ads credited for almost 2 months… and still didnt receive the last 2 payouts…
support doesn answer…

4

This is what I’ve seen from the log

--------------------------------------------------------------------------------
[Nov 02, 2021, 10:28:12.6 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Nov 02, 2021, 10:28:12.6 AM:ERROR:uphold_wallet.cc(333)] Transferring tokens failed!
[Nov 02, 2021, 10:29:38.8 AM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 10:32:17.7 AM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 10:32:27.1 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Nov 02, 2021, 10:32:27.1 AM:ERROR:uphold_wallet.cc(333)] Transferring tokens failed!
[Nov 02, 2021, 10:32:27.2 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Nov 02, 2021, 10:32:27.2 AM:ERROR:uphold_wallet.cc(333)] Transferring tokens failed!
[Nov 02, 2021, 10:32:40.3 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Nov 02, 2021, 10:32:40.3 AM:ERROR:uphold_wallet.cc(333)] Transferring tokens failed!
[Nov 02, 2021, 10:38:10.8 AM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 10:38:10.8 AM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 10:44:05.3 AM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 11:40:04.1 AM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 12:04:21.8 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 12:05:28.6 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Nov 02, 2021, 12:05:28.6 PM:ERROR:uphold_wallet.cc(333)] Transferring tokens failed!
[Nov 02, 2021, 12:18:09.1 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 12:30:51.0 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 12:39:30.9 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 1:00:52.6 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 1:04:09.5 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 2:33:54.0 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 2:35:08.6 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 2:52:21.0 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 2:56:00.1 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 3:07:38.1 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 3:12:46.8 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 3:25:07.8 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 3:51:16.9 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 3:52:09.8 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 4:00:35.1 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 4:24:21.0 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 4:32:19.6 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 4:44:45.2 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 4:46:44.9 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 4:46:55.7 PM:ERROR:publisher.cc(774)] Publisher info not found
[Nov 02, 2021, 4:48:46.5 PM:ERROR:publisher.cc(774)] Publisher info not found
--------------------------------------------------------------------------------
[Nov 02, 2021, 10:04:29.2 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Nov 02, 2021, 10:04:29.2 PM:ERROR:uphold_wallet.cc(333)] Transferring tokens failed!

Skipped a bunch...

[Dec 07, 2021, 10:46:47.1 AM:ERROR:publisher.cc(774)] Publisher info not found
[Dec 07, 2021, 10:46:47.1 AM:ERROR:publisher.cc(774)] Publisher info not found
[Dec 07, 2021, 11:38:12.4 AM:ERROR:gemini.cc(133)] Couldn't get balance
[Dec 07, 2021, 11:38:12.4 AM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
--------------------------------------------------------------------------------
[Dec 08, 2021, 11:36:07.6 AM:ERROR:gemini.cc(133)] Couldn't get balance
[Dec 08, 2021, 11:36:07.6 AM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Dec 08, 2021, 3:07:54.8 PM:ERROR:get_parameters.cc(53)] Unexpected HTTP status: -1
[Dec 08, 2021, 3:12:28.6 PM:ERROR:gemini.cc(133)] Couldn't get balance
[Dec 08, 2021, 3:12:28.6 PM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Dec 08, 2021, 3:16:05.6 PM:ERROR:gemini.cc(133)] Couldn't get balance
[Dec 08, 2021, 3:16:05.6 PM:ERROR:wallet_balance.cc(225)] Can't get gemini balance

--------------------------------------------------------------------------------
[Dec 27, 2022, 12:38:51.2 PM:ERROR:refill_unblinded_tokens.cc(225)] Failed to get signed tokens
[Dec 27, 2022, 12:39:02.6 PM:ERROR:refill_unblinded_tokens.cc(225)] Failed to get signed tokens
[Dec 27, 2022, 12:39:03.3 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Dec 27, 2022, 12:39:03.3 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Dec 27, 2022, 12:39:13.7 PM:ERROR:refill_unblinded_tokens.cc(225)] Failed to get signed tokens
[Dec 27, 2022, 12:40:45.8 PM:ERROR:refill_unblinded_tokens.cc(225)] Failed to get signed tokens
[Dec 27, 2022, 12:43:14.0 PM:ERROR:refill_unblinded_tokens.cc(225)] Failed to get signed tokens
[Dec 27, 2022, 12:51:50.1 PM:ERROR:refill_unblinded_tokens.cc(225)] Failed to get signed tokens
[Dec 27, 2022, 12:58:25.4 PM:ERROR:refill_unblinded_tokens.cc(225)] Failed to get signed tokens
[Dec 27, 2022, 1:11:41.0 PM:ERROR:refill_unblinded_tokens.cc(225)] Failed to get signed tokens
[Dec 27, 2022, 1:13:56.4 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Dec 27, 2022, 1:13:56.4 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
--------------------------------------------------------------------------------

[Jan 10, 2022, 10:45:37.6 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 10, 2022, 10:45:52.7 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 10, 2022, 10:45:58.8 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 10, 2022, 10:46:24.0 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 10, 2022, 10:47:19.3 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 10, 2022, 10:51:31.6 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 10, 2022, 10:56:46.0 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 10, 2022, 11:12:59.0 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 10, 2022, 11:15:09.4 AM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 10, 2022, 11:15:09.4 AM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 10, 2022, 11:16:24.5 AM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 10, 2022, 11:17:09.5 AM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 10, 2022, 11:26:55.3 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 10, 2022, 11:30:42.5 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 10, 2022, 11:38:23.5 AM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 10, 2022, 12:20:46.6 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 10, 2022, 1:43:58.8 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 10, 2022, 2:18:22.9 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 10, 2022, 2:28:55.1 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 10, 2022, 3:34:54.2 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 10, 2022, 4:13:07.3 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Jan 11, 2022, 1:47:17.1 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 1:47:21.3 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 1:47:37.4 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 1:47:59.5 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 1:48:07.6 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 1:48:54.8 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 1:58:46.9 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 2:09:32.8 PM:ERROR:gemini.cc(134)] Couldn't get balance
[Jan 11, 2022, 2:09:32.8 PM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Jan 11, 2022, 2:12:08.8 PM:ERROR:gemini.cc(134)] Couldn't get balance
[Jan 11, 2022, 2:12:08.8 PM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Jan 11, 2022, 2:18:57.0 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 2:42:15.2 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 4:24:41.0 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 11, 2022, 4:40:47.8 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 11, 2022, 4:48:55.3 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 5:19:46.8 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 11, 2022, 5:19:46.8 PM:ERROR:publisher.cc(774)] Publisher info not found
--------------------------------------------------------------------------------
[Jan 11, 2022, 8:39:20.5 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 8:39:23.6 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 8:39:45.7 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 8:40:33.9 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 8:44:10.2 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 8:46:53.4 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 9:14:08.7 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 9:24:57.8 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 9:38:44.0 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 9:40:39.1 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 11, 2022, 10:24:57.2 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Jan 12, 2022, 12:04:03.6 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 12:04:17.8 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 12:04:45.9 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 12:05:49.2 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 12:06:08.6 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 12:08:21.7 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 12:11:20.9 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 12:35:13.4 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 1:03:47.9 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 12, 2022, 1:05:54.5 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 12, 2022, 1:11:08.7 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 12, 2022, 1:11:08.7 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 12, 2022, 1:12:36.8 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 12, 2022, 1:14:17.6 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 12, 2022, 1:15:38.8 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 1:39:25.8 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 12, 2022, 3:42:00.0 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 4:26:07.0 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 12, 2022, 4:26:07.0 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 12, 2022, 4:26:41.0 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 12, 2022, 4:26:41.0 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 12, 2022, 4:49:09.4 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Jan 12, 2022, 8:25:11.6 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 8:26:08.7 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 8:26:23.8 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 8:27:13.0 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 8:29:08.1 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 8:30:15.2 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 8:34:26.4 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 8:42:25.3 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 12, 2022, 8:44:10.8 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 12, 2022, 8:45:30.7 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 12, 2022, 8:48:04.0 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 12, 2022, 8:53:10.5 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 8:54:08.8 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 8:56:59.9 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 8:57:49.1 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 12, 2022, 9:03:58.1 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 9:31:45.2 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 10:18:28.5 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 10:34:29.6 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 12, 2022, 10:38:57.6 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 12, 2022, 11:00:34.8 PM:ERROR:publisher.cc(774)] Publisher info not found
--------------------------------------------------------------------------------
[Jan 13, 2022, 10:35:12.1 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 13, 2022, 10:35:12.2 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 13, 2022, 10:35:51.4 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 13, 2022, 10:37:59.3 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 13, 2022, 10:40:36.5 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 13, 2022, 10:41:05.6 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 13, 2022, 10:44:44.8 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 13, 2022, 12:03:42.1 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 13, 2022, 1:17:27.5 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 13, 2022, 1:48:00.6 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 13, 2022, 2:42:41.9 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 13, 2022, 2:50:46.0 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 13, 2022, 2:53:08.3 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 13, 2022, 3:05:05.3 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 13, 2022, 3:16:35.4 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Jan 14, 2022, 10:55:34.9 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 14, 2022, 10:55:45.1 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 14, 2022, 10:56:21.2 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 14, 2022, 10:57:10.5 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 14, 2022, 11:01:53.6 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 14, 2022, 11:02:13.7 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 14, 2022, 11:11:23.8 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 14, 2022, 11:30:56.1 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 14, 2022, 11:34:15.2 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 14, 2022, 12:31:27.4 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 14, 2022, 12:55:18.7 PM:ERROR:gemini.cc(134)] Couldn't get balance
[Jan 14, 2022, 12:55:18.7 PM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Jan 14, 2022, 12:55:52.6 PM:ERROR:gemini.cc(134)] Couldn't get balance
[Jan 14, 2022, 12:55:52.6 PM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Jan 14, 2022, 12:58:55.1 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 14, 2022, 1:02:19.6 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 14, 2022, 1:03:13.5 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 14, 2022, 1:03:13.5 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Jan 14, 2022, 1:03:56.9 PM:ERROR:gemini.cc(134)] Couldn't get balance
[Jan 14, 2022, 1:03:56.9 PM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Jan 14, 2022, 1:04:14.8 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 14, 2022, 1:04:14.8 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Jan 14, 2022, 1:04:21.1 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 14, 2022, 1:04:21.1 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Jan 14, 2022, 1:05:16.7 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 14, 2022, 1:05:16.7 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Jan 14, 2022, 1:13:10.6 PM:ERROR:gemini.cc(134)] Couldn't get balance
[Jan 14, 2022, 1:13:10.6 PM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Jan 14, 2022, 1:13:46.8 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 14, 2022, 1:13:58.7 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 14, 2022, 1:15:02.8 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 14, 2022, 1:15:46.6 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 14, 2022, 1:18:36.5 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 14, 2022, 1:20:42.7 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 14, 2022, 2:37:31.6 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 14, 2022, 3:48:48.8 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Jan 15, 2022, 12:54:27.9 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 15, 2022, 12:55:15.0 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 15, 2022, 12:55:23.3 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 15, 2022, 12:56:57.5 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 15, 2022, 12:57:23.0 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 15, 2022, 12:58:08.1 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 15, 2022, 1:00:11.0 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 15, 2022, 1:06:11.1 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 15, 2022, 1:14:33.0 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 15, 2022, 1:14:33.0 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Jan 15, 2022, 1:14:48.5 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 15, 2022, 1:15:01.3 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 15, 2022, 1:16:22.5 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 15, 2022, 1:17:32.6 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 15, 2022, 1:17:34.8 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 15, 2022, 1:24:49.8 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 15, 2022, 1:26:08.9 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 15, 2022, 1:27:59.6 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 15, 2022, 1:27:59.6 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Jan 15, 2022, 1:29:46.4 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 15, 2022, 1:29:46.4 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
--------------------------------------------------------------------------------
[Jan 16, 2022, 2:28:44.7 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 16, 2022, 2:28:45.3 PM:ERROR:gemini.cc(134)] Couldn't get balance
[Jan 16, 2022, 2:28:45.3 PM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Jan 16, 2022, 2:28:47.8 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 16, 2022, 2:29:13.9 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 16, 2022, 2:30:44.3 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 16, 2022, 2:35:13.5 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 16, 2022, 2:37:30.7 PM:ERROR:gemini.cc(134)] Couldn't get balance
[Jan 16, 2022, 2:37:30.8 PM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Jan 16, 2022, 2:40:46.7 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 16, 2022, 2:47:10.8 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 16, 2022, 2:50:48.6 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 16, 2022, 3:10:47.1 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 16, 2022, 3:14:00.6 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 16, 2022, 3:15:50.3 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 16, 2022, 3:18:58.6 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 16, 2022, 3:18:58.6 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Jan 16, 2022, 3:19:12.8 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 16, 2022, 3:19:12.8 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Jan 16, 2022, 3:19:13.9 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 16, 2022, 3:19:13.9 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Jan 16, 2022, 3:22:34.8 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 16, 2022, 3:22:34.8 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
--------------------------------------------------------------------------------
[Jan 16, 2022, 3:35:07.7 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 16, 2022, 3:35:12.9 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 16, 2022, 3:35:35.1 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 16, 2022, 3:36:39.2 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 16, 2022, 3:40:36.1 PM:ERROR:gemini.cc(134)] Couldn't get balance
[Jan 16, 2022, 3:40:36.1 PM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Jan 16, 2022, 3:42:34.4 PM:ERROR:gemini.cc(134)] Couldn't get balance
[Jan 16, 2022, 3:42:34.4 PM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Jan 16, 2022, 3:42:42.6 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 16, 2022, 3:42:42.6 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Jan 16, 2022, 3:44:06.1 PM:ERROR:gemini.cc(134)] Couldn't get balance
[Jan 16, 2022, 3:44:06.1 PM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Jan 16, 2022, 3:45:19.3 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Jan 17, 2022, 10:48:45.2 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 17, 2022, 10:48:56.3 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 17, 2022, 10:48:58.6 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 17, 2022, 10:50:06.7 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 17, 2022, 10:50:59.8 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 17, 2022, 11:00:23.9 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 17, 2022, 11:00:54.1 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 17, 2022, 11:18:03.7 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 17, 2022, 11:18:37.2 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 17, 2022, 11:19:04.7 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 17, 2022, 11:20:08.8 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 17, 2022, 11:23:04.2 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 17, 2022, 11:37:55.3 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 17, 2022, 11:38:14.2 PM:ERROR:publisher.cc(774)] Publisher info not found
--------------------------------------------------------------------------------
[Jan 18, 2022, 11:32:38.4 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 18, 2022, 11:32:43.5 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 18, 2022, 11:33:08.6 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 18, 2022, 11:35:51.8 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 18, 2022, 11:36:34.9 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 18, 2022, 11:43:40.0 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 18, 2022, 11:54:57.4 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 18, 2022, 11:58:07.5 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 18, 2022, 12:02:04.1 PM:ERROR:gemini.cc(134)] Couldn't get balance
[Jan 18, 2022, 12:02:04.1 PM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Jan 18, 2022, 12:03:04.8 PM:ERROR:gemini.cc(134)] Couldn't get balance
[Jan 18, 2022, 12:03:04.8 PM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Jan 18, 2022, 12:03:39.1 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 18, 2022, 12:08:30.8 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 18, 2022, 2:27:26.9 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 18, 2022, 2:34:20.1 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 18, 2022, 4:35:40.2 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 18, 2022, 4:56:49.3 PM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 18, 2022, 4:56:49.3 PM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Jan 18, 2022, 4:56:54.0 PM:ERROR:gemini.cc(134)] Couldn't get balance
[Jan 18, 2022, 4:56:54.0 PM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
--------------------------------------------------------------------------------
[Jan 19, 2022, 11:38:20.5 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 19, 2022, 11:38:20.6 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 19, 2022, 11:38:22.8 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 19, 2022, 11:38:44.9 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 19, 2022, 11:39:19.0 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 19, 2022, 11:42:18.4 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 19, 2022, 11:42:21.5 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 19, 2022, 11:45:37.9 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 19, 2022, 11:55:37.2 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 19, 2022, 12:21:58.3 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens

--------------------------------------------------------------------------------
[Jan 19, 2022, 9:17:30.1 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 19, 2022, 9:17:56.3 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 19, 2022, 9:18:12.4 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 19, 2022, 9:18:49.5 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 19, 2022, 9:21:30.4 PM:ERROR:publisher.cc(774)] Publisher info not found
[Jan 19, 2022, 9:22:32.8 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 19, 2022, 9:22:51.1 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 19, 2022, 9:23:07.3 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 19, 2022, 9:36:11.5 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 19, 2022, 10:06:59.7 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Jan 20, 2022, 11:23:13.2 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 20, 2022, 11:23:30.5 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 20, 2022, 11:23:36.6 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 20, 2022, 11:23:41.8 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 20, 2022, 11:25:31.1 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 20, 2022, 11:28:10.6 AM:ERROR:gemini.cc(134)] Couldn't get balance
[Jan 20, 2022, 11:28:10.7 AM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Jan 20, 2022, 11:31:41.2 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 20, 2022, 11:35:13.6 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 20, 2022, 11:44:58.8 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 20, 2022, 12:17:27.1 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 20, 2022, 12:45:27.2 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 20, 2022, 2:10:51.4 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 20, 2022, 3:13:10.6 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 20, 2022, 3:44:14.7 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 20, 2022, 5:19:38.9 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 20, 2022, 5:44:53.0 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 20, 2022, 6:04:51.4 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 20, 2022, 6:23:51.5 PM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
--------------------------------------------------------------------------------
[Jan 21, 2022, 10:53:02.8 AM:ERROR:gemini.cc(134)] Couldn't get balance
[Jan 21, 2022, 10:53:02.8 AM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Jan 21, 2022, 10:53:05.5 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 21, 2022, 10:53:10.7 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 21, 2022, 10:53:10.8 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 21, 2022, 10:53:41.9 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 21, 2022, 10:57:22.3 AM:ERROR:gemini.cc(134)] Couldn't get balance
[Jan 21, 2022, 10:57:22.3 AM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Jan 21, 2022, 10:57:31.3 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 21, 2022, 10:57:31.3 AM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Jan 21, 2022, 10:57:36.3 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 21, 2022, 10:57:38.4 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 21, 2022, 10:57:53.9 AM:ERROR:gemini.cc(134)] Couldn't get balance
[Jan 21, 2022, 10:57:53.9 AM:ERROR:wallet_balance.cc(225)] Can't get gemini balance
[Jan 21, 2022, 10:57:59.0 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 21, 2022, 10:57:59.0 AM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Jan 21, 2022, 10:58:12.5 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 21, 2022, 10:58:33.6 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 21, 2022, 11:00:52.7 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 21, 2022, 11:02:14.8 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 21, 2022, 11:05:05.7 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 21, 2022, 11:10:49.0 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 21, 2022, 11:21:27.2 AM:ERROR:refill_unblinded_tokens.cc(195)] Failed to get signed tokens
[Jan 21, 2022, 11:27:03.0 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 21, 2022, 11:27:03.0 AM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
[Jan 21, 2022, 11:40:26.4 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Jan 21, 2022, 11:40:26.4 AM:ERROR:gemini_wallet.cc(51)] Claiming tokens failed
5

Same errors for me and seemingly everyone else with the same problem of not receiving ads recently.

6

Where I can find this log?

7

brave://rewards-internals under “Logs”. Click “Refresh” if nothing is displayed.

8

@senzu-beanz try to DM @SaltyBanana or @steeven with:

  • Copy/paste your Wallet ID (found on brave://rewards-internals )
  • Your OS and Brave version (first three lines in brave://version )
  • A screenshot of your Rewards panel in Settings --> Brave Rewards .

This will allow for them to check things on their end. I do know they have been having issues with Gemini so there could be something tied into it or even where they perhaps flagged your account due to the change between Uphold and Gemini.

They’ll get to you ASAP but with how busy they are, it might take a little time. (For some it can be 3-5 weeks). I know it’s frustrating but they are doing the best they can. The sooner you can reach out to them, the better. I’ve tagged them here so it’s easier for you to contact them but also so they can see your post/thread here.

10

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