Windows 11 and Android 14
BRAVE Beta, Brave dev & Brave nightly
Trialled the Browser vpn but didn’t want to proceed past the trail period, I had assumed it might require user confirmation before switching to billing, but also cancelled the plan l (I was sure anyway, via Google play subscriptions?) but I received a bill for $9.99 and have been for past few months. My account doesn’t list any active subscriptions either.
Could someone from Brave contact me via pm pls for some assistance?
Thanks
Most important part is at the bottom, but I did want to address a couple things.
Why would you have assumed that? It tells you whenever you’re about to start that it will automatically continue and charge you.
In Google Play or the website? Which way did you pay for it? Or did you perhaps do two different subscriptions? Desktop would have referred you to https://account.brave.com/ whereas Android does subscription through Google Play.
If you didn’t link the two but instead started the trial on two separate accounts, then it would explain why you perhaps are saying you canceled but are still getting charged. In other words, if you signed up both through the website and Google Play but then only canceled one of the methods, then the other would have remained active.
You’ll need to create a Premium Support Ticket at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360003078831
My bad well I apologise I probably speed read past that txt, also It looks like I set the vpn trial up on a temporary email alias which I didn’t save. I’ve now realised and cancelled the trial that was active.
Thanks for the reply,
It would be great if the account.brave.com had more pages / options to it, I would hope they will come.
