I am having the same issue as
Description of the issue: Leo’s Premium models stopped working with “There was a network issue connecting to Leo, check your connection and try again.” after many hours of working fine.
How can this issue be reproduced?
Select any of the premium models in Leo.
Say anything or ask for a summary.
Get “There was a network issue connecting to Leo, check your connection and try again.” error.
Expected result: I expect Leo premium models to reply.
Brave Version( check About Brave):
Version 1.60…
Yet I have two accounts and barely use the second…they both get the same error…instead of disabling an account in the middle of the month, why not just increase the payment?
Also similar to
There was a network issue connecting to Leo, check your connection and try again.
I do not use Leo often, I noticed it several days ago, still not working whatever I do, I tried changing DNS, using VPN, creating new profile, nothing fixes it.
I use Brave for Android 12, stable 1.66.115 and also nightly 1.68.44. Same issue on both.
Also Brave 1.66.115 flatpak version on Fedora Silverblue 40, same issue.
Also similar to
opened 06:42PM - 28 Mar 24 UTC
bug
QA/Yes
OS/iOS
browser-ai
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## Description:
`There was a network issue connecting to Leo...` message is shown each time you start a new conversation after getting `This conversation is too long...`.
## Steps to Reproduce
1. Launch Brave
2. Open `Leo` > Start conversation
3. Continue until you see the `This conversation is too long...` message <ins>(you should send ~10 - 12 queries to hit this message)</ins>
4. Tap the `Eraser` button in the top right corner
5. Send a new query > *Observe the `There was a network issue connecting to Leo...` message*
## Actual result:
`There was a network issue connecting to Leo...` message is shown each time you start a new conversation after getting `This conversation is too long...`.
|`This conversation is too long...`|`There was a network issue connecting to Leo...`|
|:-:|:-:|
|  |  |
https://github.com/brave/brave-browser/assets/128532965/2c90ed8c-7a69-4922-8baa-cd52d5eb3309
## Expected result:
No `There was a network issue connecting to Leo...` message must be seen if there is no REAL network connection issue.
## Reproduces how often: [Easily reproduced, Intermittent Issue]
`Easily reproduced`
## Brave Version:
```
Brave build: 1.63.2 (183)
BraveCore: 1.63.183 (122.0.6261.128)
```
- Can you reproduce this issue with the most recent build from TestFlight? YES
- Can you reproduce this issue with the previous version of the current build from TestFlight? YES
- Can you reproduce this issue with the current build from AppStore? YES
### Device details:
```
iPhone 14 / iOS 17.4.1
```
### Website problems only:
- Does the issue resolve itself when disabling Brave Shields?
- Is the issue reproducible on the latest version of Mobile Safari?
### Additional Information
There was a conversation about it last year
opened 05:01PM - 29 Jun 23 UTC
closed 03:54PM - 30 Aug 23 UTC
QA Pass-macOS
priority/P2
QA/Yes
release-notes/exclude
OS/Desktop
browser-ai
## Description
We need to design and implement AI Chat error states.
- Send a… message, but a network issue prevented getting a response (e.g. "There was a network issue connecting to Leo, check your connection and try again")
- Send a message, but a rate limit has been reached (i.e. "Leo is busy, try again in a minute")
Maybe they are the same error?
Right now we simply add the error message as a conversation bubble, i.e. each error message stays in place in the part of the conversation where it happened.
I have ended my second subscription because it is getting me no responses due to this error.
Same for me! It appeared in the last 1-2 days, and I constantly getting the
There was a network issue connecting to Leo. Check your connection and try again.
2 Likes
Yes! Exactly one and half days ago for me…and the problem continues today…
Can we consider ourselves actually intelligent when we pay $15 for an AI that takes frequent long coffee breaks?
1 Like
It seems to be back online to me. At least my requests in the last 2 hours got through
1 Like
Yes. Everything has been working great for the past few days! Thanks to all the unseen hands!
strangely this also happens for non premium users if you add your BYOM Anthropic API Endpoint, but in that case it just never works not even sometimes
Watney
September 2, 2024, 9:06pm
8
Another Premium user has unexpectedly encountered the same connection error across all models. Repeatedly tapping “refresh” eventually allows Leo to connect, though this is not a permanent solution.
1 Like