Flagged, not receiving ads or BAT

Brave Rewards Rewards Support
1

Briefly describe your issue:
Not receiving ads for months now, no BAT being received. Seems to have happened not long after installing Brave on a new PC. Get a “flagged” message when trying to verify.

What Operating System and Brave version are you using (Menu --> About Brave)?
Windows,
v 1.37.111

Is your browser wallet currently verified? (yes/no)
No

What date did you verify your wallet?
N/A

Have you been able to successfully receive payments in the past?
Yes

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes

Does your device pass the SafteyNet check (Android only)?
N/A

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
Yes

2

I have a similar situation. My phone’s Brave app no longer seems to get ads.

3

I am not receiving ads suddenly from today from my two brave browsers in my two phones. One account is verified and another one is unverified.Please check @steeven @Mattches what the matter…

I am giving u required information regarding ids given below:

1.) Wallet status: Verified
Wallet address: f21aa991-24c1-4082-94f4-c05d897a7621
Custodian: Uphold
Custodian member ID: 81dbc377-16a9-4dac-8050-505c714ec560

2.)Wallet payment ID: bd1ba412-c656-462b-9a9d-6e51182c0d3f ( Also I haven’t received bat reward in my unverified account of 9.25 bat)

6

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!