Didn't receive July and August

I didn’t receive the usually popup to receive my July rewards. I assumed it was my fault since I didn’t update the browser for a week when it showed the “Update” button in the top right.

I updated to what was considered the latest a week ago. August comes and I’m having the same issue like everyone else, no August payout.

After updating yet again, not the rewards page says “Next payment date Oct 7”, uhm what?? Where did September go, let alone August and July…

Here is a sample of the Rewards.log file showing the errors I’m also encountering:

[Aug 16, 2021, 11:20:30.3 AM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens

[Aug 16, 2021, 12:55:33.5 PM:ERROR:publisher.cc(774)] Publisher info not found

[Aug 16, 2021, 1:30:55.6 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens

[Aug 16, 2021, 2:13:05.7 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens

[Aug 16, 2021, 4:20:09.6 PM:ERROR:get_available.cc(69)] Unexpected HTTP status: -1

[Aug 16, 2021, 7:29:07.7 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens

[Aug 16, 2021, 7:41:13.8 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens

[Aug 16, 2021, 8:17:04.0 PM:ERROR:refill_unblinded_tokens.cc(189)] Failed to get signed tokens

The Ads toggle is enabled yet the Ads history says the last Ad I was shown was July 20th.

No response? Is this a support channel?

No response? Is this a support channel!?

1 Like

I had the same issue. @Steeven is not responding.

@nkavian

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

@Hitmanroy007 Suspensions are not handled on Community as mentioned in our DM.