Can't Log in to Brave Premium Search that I'm paying for

Brave Search
#1

I purchased brave Premium, and get a login link sent to my email. I then open the link and click on 'Go to Brave Search" and I get this popup window which reads “It looks like you’re having trouble authenticating Brave Search Subscription on a new device. To protect the security of your account we’ve temporarily restricted access. For now, please try accessing Brave Search Subscription from another device that’s already authenticated. You can also try authenticating this new device in 24 hours , or contact Brave Support.”

I have re-attempted 8 times and this happens every time. I’ve also contacted Brave Support 3 times and they just direct me to this community so I really don’t know what to do. The Premium Brave Search works just fine on my phone, but my Brave Browser on PC won’t seem to authenticate and I don’t know why. It’s very frustrating and I’ve offered to pay for help to no avail. I don’t know what to do. Any help at all would be greatly appreciated.
Brave Version 1.46.153
Windows 10 OS

#2

Which brave support exactly? Do you mean on reddit or twitter?

I have tagged a few members of brave. They will/might sort out your problem.

@Mattches @steeven

1 Like
#3

@zdonalds,
Thank you for reaching out and @chh_68 thank you for tagging me. @zdonalds can you please respond to the DM I just sent you with the email you associated with your Premium account so I can take a closer look?

Thank you

#4

I have exactly the same problem. I contacted Support via email and the only they come up with was a recommendation to reset cache (which I did).

I even replicated the issue on a new VM with clean Brave installed.

Unfortunately, no reply from them since.

I think I’ll cancel the subscription if this is not fixed until the end of the month as I’m not getting what I’m paying for.

1 Like
#5

Just in case, tagging @Mattches (hope you don’t mind).

#6

@mgi,
I’ve sent you a DM requesting the email associated with your Premium account.

#7

Thanks for replying back. I just sent you me email in DM.

#8

I’m having the same issue across multiple browsers and devices.

#9

We’re looking into this presently — appreciate everyone’s patience here. I hope to have more information for you soon.

#10

Thank you both again for reporting. I believe we have identified and fixed the issue you both have found. Can you please try logging in again and confirm whether or not you’re now able to log in?

2 Likes
#11

I successfully activated the premium search on my tablet and phone; I’ll test on my computer tomorrow, but I presume it will be ok.

Thank you (and your colleagues) for sorting this out.

2 Likes
#12

My pleasure — glad you’re able to login.

1 Like