Cannot log in to Google account using OTP

Browser Support Web Compatibility
1

Description of the issue:
Error received when attempting to authenticate login. The browser occasionally crashes after failing to verify OTP. Because I require an OTP using a device such as Yubikey I am unable to use my Google account on Brave and I am not willing to downgrade my security protocols.

Exact URL of the website in question:

Did the issue present with default Shields settings? (yes/no)
Yes

Does the site function as expected when Shields are turned off?
No

Is there a specific Shields configuration that causes the site to break? If so, tell us that configuration. (yes/no):
No

Does the site work as expected when using Chrome?
Yes

Brave version (check About Brave):
1.32.3

2

Apparently this has been a known issue since version 0.59.35 in 2019 (Yubikey fails after update)

Please fix this asap. This is a vital tool for maintaining privacy and security

3

I have a ubikey and OTP enabled (and a number of Brave staffers using Ubikeys) I haven’t seen issues here… However, I’ll retest to be sure.

4

Interesting. I’ve tried logging in from Brave using iPhone android and windows and they have all failed. Works fine in chrome on all three.

5

Just to clarify, on android there is an option issue https://github.com/brave/brave-browser/issues/7756

Desktop yubikey works without issue.

6

Gotcha. Well my desktop(s) and iPhone/ipad(s) aren’t getting the memo. Still no joy. Is there any way to capture an error log that I can submit for review?

7

My testing: https://gif.fanboy.co.nz/gif/google-auth.gif

  1. Try from a clean Brave profile, test in Brave Beta
  2. Screen recording of it failing in Brave beta and output from the dev console.
8

I will get on that right away. Would you mind telling me how you blurred your video out like that?

9

using screen2gif software. alternatively message me a unlisted youtube capture

10

Thank you! I actually got everything to work on my Windows account now by signing completely out of my account (it had only let me sign in partially with my password but when I tried entering my OTP it failed). Problems I was having on another website turned out to be a password issue.

I’m still stuck with my iPhone. I’m gonna do some more troubleshooting and reset some things and see if I can get it figured out and follow up later. I’m so glad that it looks like this issue is a non-issue. I can now completely avoid using Chrome.

11

Asking other staffers regarding yubikey and iOS, I couldn’t get past the login process on gmail with yubikey/NFC on my iphone

12

Oh wow so something really weird is happening. Clearing all cache/cookie/app data didn’t work on my iPhone so I went to my iPad and tried the same thing but went a little further and went to the account on my iPhone settings and signed out there. Now, on my iPad I can’t even sign into Chrome (or Safari) with my yubikey. So now I am locked out of my Google Drive and a bunch of other things.

I enabled the VPN for my account about a day after first using Brave and weird things have been happening on my computer and phone/tablets since I activated the VPN. I don’t know if that has anything to do with? All I know is since I activated it, sometimes things take ages to load or apps decide to connect to the internet intermittently. It doesn’t matter if I have the VPN on or off and it does the same thing including in Chrome. Any thoughts on why this may be happening?

13

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