Cannot claim rewards since February 2022

Every month I can see this message “Congrats! Your {Month} rewards have arrived!” where {Month} is the previous month. But I can never claim them. This happens as I can check since February 2022 (January 2022 is the last time this browser shows me that I claimed anything).
I have another PC with a different OS and there is always a claim “button” but not with this PC.

What Operating System and Brave version are you using (Menu --> About Brave)?
Updating Brave (62%)
Windows 10 Home 21H2 19044.2364
Version 1.46.144 Chromium: 108.0.5359.128 (Official Build) (64-bit)

Is your browser wallet currently verified? (yes/no)

What date did you verify your wallet?

Have you been able to successfully receive payments in the past?

Are you using a VPN? (yes/no)

Are you eligible for Brave Rewards (see here for list of supported regions)?

Are you on the list of supported regions when verifying Brave Rewards with a custodial partner (see here for list of supported regions)?

Does your device pass the SafteyNet check (Android only)?
not applicable

Have you manually turned off Auto-contribute on all of your devices linked to a custodial partner?


Could you please submit the information surrounding your issue to our Rewards Support form. From there we can provide further assistance and investigate your case.

Thank you!