Briefly describe your issue:
Now its my second time not receiving rewards! I got this message “Congrats! Your September rewards have arrived!” but I never received any BAT and never saw a claim button.
What Operating System and Brave version are you using (Menu --> About Brave)?
Windows 10 Pro and Brave Version is v1.44.108
Is your browser wallet currently verified? (yes/no)
What date did you verify your wallet?
Have you been able to successfully receive payments in the past?
Are you using a VPN? (yes/no)
Are you eligible for Brave Rewards (see here for list of supported regions)?
Are you on the list of supported regions when verifying Brave Rewards with a custodial partner (see here for list of supported regions)?
Does your device pass the SafteyNet check (Android only)?
N/A Have you manually turned off Auto-contribute on all of your devices linked to a custodial partner?
As long as payments have completed for any time period, if you see you haven’t received it, then you need to start a Support Ticket in order to get assistance. This will have you provide information Brave needs to investigate but shouldn’t be shared publicly, such as your Wallet Payment ID.
Beyond that, I want to point out to all of you here. When you see the notice that says Congrats! Your rewards have arrived!, it’s a generic notice. It doesn’t actually keep track and alert each individual User when their BAT payment arrives. You can keep track of the payment status at Ads Payout Status Update which will show you this month’s is still processing. It was pending this morning. With it being the weekend, it can delay a bit as well.
I’d say keep an eye out for when Ads Payout Status showed payments complete for your method of payment (Unverified, Gemini, or Uphold) before you submit a ticket. This is especially important because Brave can do little to nothing for you until payments are complete.
Did you submit a ticket after last month’s showed as completed? If so, they should have investigated and got back to you. If not, then you may as well get that support ticket in now for that month’s payment.
Found the solution for mine… in your browser, at the top where you can enter website addresses, there are 2 icons: a brave icon and a BAT icon. I clicked BAT icon, and it allowed me to claim through there. Normally I claim from the Brave homepage.
nope, still the same reasoning, I already heard that line for many times.
If i remember it right during the past past months, when payments is ongoing, we dont get this line “Congrats! Your rewards have arrived!” instead BAT rewards are not just showing in the page. or its just missing cause BAT rewards is still ongoing.
and I didnt received my september payment, I waited for the ads payout status to finished and still no bat received, Isubmit a ticket but i didnt receive any reply.