Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
Brave Shield doesnt seem to block ads and go directly to the video. Now, when I click on a youtube video, it shows a black screen in place for the ad and doesnt allow me to skip How can this issue be reproduced?
Expected result:
Clicking on the video should go directly to the video and not show a black screen Brave Version( check About Brave):
1.68 Mobile Device details
iPad 5th generation; iOS 16.7.10 Additional Information:
I’ve also attached a screen recording of the issue. Thank you very much!
@SaltyPear86, I don’t see a screen recording attached. The site can be picky about uploads, so that might be the issue, or perhaps the link was accidentally left out?
I just tested on my iPhone and couldn’t replicate the issue, but I know YouTube problems can be pretty random. Have you noticed if the black screen issue stops when you disable Shields? Also, have you tried adjusting any of your Shields settings?
Okay, I can see the video now. It’s odd that Shields has no impact on the issue. I’m trying to think of what might be causing this. Unfortunately, many of the settings I’d suggest testing aren’t available on mobile devices, especially on iOS.
Just to clarify, does this issue occur on normal tabs as well, or only in private mode? Also, have you tried restarting your iPad?