Brave Rewards Claim Error

Brave Rewards Rewards Support
1

Briefly describe your issue:
I got the notification to claim my March BAT rewards, but when I clicked it and attempted to drag the Brave icon to the appropriate shape, I got an error. I tried once more, and then the claim notification disappeared altogether. Help!

What Operating System and Brave version are you using (Menu --> About Brave)?
mac OS Monterey Version 12.1
Version 1.37.113 Chromium: 100.0.4896.88 (Official Build) (arm64)

Is your browser wallet currently verified? (yes/no)
Yes

What date did you verify your wallet?
How do I find this? It was sometime in early March

Have you been able to successfully receive payments in the past?
Not yet

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes

Does your device pass the SafteyNet check (Android only)?
N/A

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
I don’t have Uphold, I have a linked Gemini account. But I have also turned off auto-contribute on all my devices.

3 Likes
2

If you’re having difficulty with the new claim, the browser will automatically update and retry in a bit.

4 Likes
3

Yes Same here the problem is still not yet solve

Screenshot_2022-04-14-23-02-08-94_e4424258c8b8649f6e67d283a50a2cbc
Screenshot_2022-04-14-23-02-08-94_e4424258c8b8649f6e67d283a50a2cbc1080×2400 188 KB

4

same here, on both desktop and mobile.

1 Like
5

Hi Steeven
For me, the problem is still not solved yet!
Last week: Status attested, now status Over… :frowning:
Best

IMG_8358
IMG_83581920×1440 434 KB

6

EDIT- i’ve now received them!
I have the same issue here.
It said I didn’t solve the puzzle and now the 11.75 bat I was expecting is gone again.
pretty frustrating this month!

2 Likes
7

I still haven’t received them! But glad to hear that some are getting their rewards.

1 Like
8

It also happened to me on PC

9

Same here on PC. Never received my initial balance when they integrated Gemini, and now this. It worked in Feb and March

10

I have the same problem

11

Same problem here. I got another notification to claim but it failed now there’s been a constant notification on the brave rewards icon for days but nowhere to claim

13

I have the same problem here at my desktop

14

It has been a few days and still not here. I think it is gone case now that the status says “Payment complete”…

15

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