Briefly describe your issue: Starting on January 14, 2022 I stopped receiving Brave Ads. I’ve tried looking on google, I’ve tried doing everything that all the community posts have suggested and nothing starts giving me Ads again. I’ve received Ads in the past, and it’s been paid out correctly, but randomly it just stopped. My Gemini account is no longer connected as it’s done the security thing to disconnect every couple of months, and it won’t reconnect. I login to Gemini, enter everything I need to, and then I get to allowing Brave access to Gemini. I click ‘Allow’, it takes me to the Brave Rewards page saying that its processing my request, and then it errors out with ‘Sorry there was a problem processing your request, please try again.’. I’ve tried logging in again, clicking try again, and every time I do it gives the same error. Initially the not receiving Ads was frustrating, but I would have dealt with it since I couldn’t figure out how to fix it, but now that this other issue has popped up, its finally prompted me into making an actual support thing about both of these.
There might be a possibility of my account being flagged, though I didn’t want to immediately go and bug one of the few Mods about it without making a community post first. Realistically, the Gemini thing, while annoying, is not the end of the world as I can still login and see the balance as long as rewards are still actually transferred. The not receiving rewards is the larger issue I’m facing.
What Operating System and Brave version are you using (
Menu --> About Brave)? I’m on Windows and Brave version is: 1.36.119.
Is your browser wallet currently verified? (yes/no) Yes? It has been in the past, but I’m not sure if it still is right now.
What date did you verify your wallet? I don’t remember exactly, though I believe it was somewhere around mid October to early November of 2021.
Have you been able to successfully receive payments in the past? Yes.
Are you using a VPN? (yes/no) Sometimes I do, but I never set it outside of the US, and turning it off hasn’t fixed any of it.
Are you in a supported region (see here for list of supported regions)? Yes, I’m in Missouri
Does your device pass the SafteyNet check (Android only)? N/A
Have you manually turned off Auto-contribute on all of your devices linked to Uphold?? I don’t use Uphold, however I have turned off Auto-Contribute on everything anyways due to none of the websites I visit/Creators I watch accepting BAT.