Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
Autofill from 1Password does not work any more
How can this issue be reproduced?
- Open a webpage with login
- Hit either the text with the found login data shown by 1Password or hit the Keysmbol on the right side next the the shown login data by 1Password.
Expected result:
1Password should autofill its found content in the corresponding fields.
Brave Version( check About Brave):
1.57.2 (23.9.27.14)
Mobile Device details
iPhone SE 2022
iOS 17.0.3 (21A360)
Additional Information:
Unfortunately, as a new user, I can’t upload my screen video to show the fault.
As an option, I provide a download link for this file which is valid until November 21. 2023 at 22:27 GMT+1.
https://www.swisstransfer.com/d/ac448ed1-8963-4bbd-8749-025ed96c0cac
That’s the feedback from 1Passowrd support:
From your video provided, this issue seems to lie either within iOS or within Brave due to how the Autofill feature works.
iOS takes information from the app on-screen (Brave in this case) to see if there’s any username and password fields that can be filled in. If there is fields fillable, iOS asks 1Password if it has any matching data to be used for filling. 1Password passes username and password information to iOS, which then fills into the app and into the fields that need filling. Therefore, 1Password isn’t doing anything in this situation except providing data and iOS is the one responsible for filling.